Customer Success Professional I - Millington, TN

Pay Range: $50,000 - $60,000

Location: 3820 Micro Dr, Millington, TN 38053 

YOUR ROLE

The Customer Success Professional I supports the day-to-day execution of customer success activities for Contract Logistics customers. This entry- to early-career role focuses on learning customer operations, supporting service delivery alignment, and ensuring consistent execution of customer commitments.

Working under the guidance of the Customer Success Supervisor, the CSP I assists with customer communications, issue tracking, performance reporting, and administrative support related to renewals and service changes. This role is ideal for individuals developing foundational skills in customer success, logistics, and commercial support.

WHAT ARE YOU GOING TO DO?

Customer Support & Engagement

• Support assigned customer accounts through regular communication and follow-up on service-related requests.
• Assist with tracking customer issues, action items, and resolutions in coordination with Operations and Customer Success team members.
• Help prepare materials for customer meetings, performance reviews, and internal account discussions.

Account & Contract Support

• Maintain accurate customer and contract data, including service scope, volumes, and key milestones.
• Support contract renewals, amendments, and service changes by coordinating documentation and internal approvals.
• Track account activity and ensure timely follow-up on customer requests.

Performance & Reporting

• Collect and organize service performance data and basic account metrics.
• Assist in preparing reports related to service levels, volumes, and customer performance.
• Flag potential service issues or risks to the Supervisor for review.

Cross-Functional Coordination

• Work closely with Operations, Finance, and other internal teams to support customer needs.
• Learn and follow established customer success processes and best practices.

WHAT ARE WE LOOKING FOR? 

Education & Experience

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
• 0–2 years of experience in customer service, customer success, logistics, operations, or a related business role.
• Internship or early-career experience in a B2B or logistics environment preferred.

Skills & Attributes

• Strong desire to learn customer success and contract logistics fundamentals.
• Good organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Reliable, proactive, and comfortable working in a team-based environment.

Travel

• Minimal travel (up to 10%) as required. 

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.