Customer Success Supervisor - Millington, TN

Pay Range: $75,000 - $80,000

Locations: 3820 Micro Dr, Millington, TN 38053   

YOUR ROLE

The Customer Success Supervisor supports the delivery of strong customer outcomes and commercial performance within the Contract Logistics business. Reporting to the Customer Success Manager, this role oversees day-to-day execution across a portfolio of accounts and provides frontline leadership to Customer Success team members.

The Supervisor plays a key role in ensuring consistent customer engagement, contract compliance, service delivery alignment, and identification of incremental growth opportunities. While not accountable for overall account strategy, this role actively supports renewals, service expansions, and commercial initiatives through disciplined execution and customer advocacy.

Success in this role requires a hands-on leader with strong customer focus, operational awareness, and the ability to coach teams while maintaining strong relationships with customers and internal stakeholders.

WHAT ARE YOU GOING TO DO?

Account Execution & Customer Engagement

• Support assigned customer accounts by ensuring consistent execution of customer success activities, service delivery alignment, and issue resolution.
• Maintain regular contact with customer stakeholders to understand operational needs, service performance, and evolving requirements.
• Assist in preparing and participating in customer meetings, performance reviews, and business reviews.
• Identify potential risks to retention or service performance and escalate concerns with recommendations to the Manager.

Revenue Support & Opportunity Identification

• Support renewal, upsell, and cross-sell efforts by identifying incremental growth opportunities within assigned accounts.
• Gather customer insights and operational data to support business cases, proposals, and pricing discussions led by the Manager.
• Ensure accurate tracking of account activity, contract milestones, and opportunity pipelines.
• Assist with contract amendments and service changes to ensure smooth commercial and operational execution.

Financial & Performance Awareness

• Monitor basic account performance metrics including service levels, volumes, and cost drivers.
• Support the Manager in tracking account health, margin drivers, and performance trends.
• Collaborate with Operations and Finance to ensure data accuracy and issue resolution related to billing, performance, or service scope.

Team Supervision & Development

• Provide day-to-day supervision, guidance, and coaching to Customer Success team members.
• Ensure consistent execution of customer success processes, standards, and best practices.
• Support onboarding, training, and skill development of team members, reinforcing customer engagement and execution discipline.
• Monitor individual performance and provide feedback aligned with customer outcomes and team objectives.

Cross-Functional Collaboration

• Work closely with Operations, Solutions Design, and Commercial teams to support customer needs and ensure seamless execution of contracted services.
• Act as a liaison between customers and internal teams to resolve service issues and improve customer satisfaction.
• Contribute feedback and insights to improve customer success processes and tools.

WHAT ARE WE LOOKING FOR?

Education & Experience

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
• 3–5 years of experience in customer success, account management, operations, or commercial support roles within contract logistics, 3PL, or supply chain environments.
• Experience supporting customer accounts, renewals, or service expansions in a B2B environment.
• Prior experience providing informal leadership, coaching, or supervision preferred.

Skills & Attributes

• Strong customer service mindset with an understanding of commercial and operational drivers.
• Ability to identify issues, recommend solutions, and execute with consistency and follow-through.
• Effective communicator with strong relationship-building skills.
• Detail-oriented, organized, and comfortable managing multiple priorities.
• Collaborative team player with emerging leadership capabilities.

Travel

• Travel approximately 10–20% or as required to support customer engagement and operational alignment.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.