SAP IS-U/ FICA Expert

Role: SAP IS-U/FICA Expert Resource

Duration: Long Term

Mostly Remote

The city has a requirement for an SAP IS-U/FICA resource that can provide functional and technical support for the City’s SAP-based utility billing, customer service, and finance operations. This position plays a key role in maintaining the integrity and performance of SAP IS-U modules supporting billing, invoicing, collections, and customer financial management processes. The analyst collaborates with cross-functional teams to resolve complex issues, implement process improvements, and support ongoing service delivery for utility customers.

Key Responsibilities

New Services and Customer Support

•                     Support business processes for new service setup, service notifications, and sales order creation.

•                     Prepare customer estimates, invoices, and credit memos within SAP.

•                     Configure and maintain variant materials and related service workflows.

•                     Coordinate with customer service staff to ensure timely and accurate service activation and billing.

IS-U FICA (Contract Accounts Receivable and Payable)

•                     Manage payment processing activities, including payment lots, payment runs, and bank reconciliations.

•                     Administer refunds, returned payments, and clarification cases.

•                     Oversee dunning and collections processes in compliance with financial policies.

•                     Maintain security deposit records and clearing control functionality.

•                     Reconcile FICA and General Ledger balances, identifying and resolving discrepancies.

IS-U Billing and Invoicing

•                     Support collective account billing and invoicing activities.

•                     Perform leak adjustment processing and unbilled revenue reporting.

•                     Monitor and maintain accurate billing data to ensure financial accuracy and customer satisfaction.

Device Management & Enterprise Asset Management (EAM)

•                     Manage technical master data related to meters and devices.

•                     Generate and analyze CWA (Consumption Within Active Year) reports.

•                     Perform notification and work order analysis for new service installations.

Workflow and Reporting

•                     Support and optimize SAP workflows for refund processing and move-in/move-out activities.

•                     Develop and maintain reports for operational and performance monitoring.

Desired Qualifications

•                     Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.

•                     At least 10 years of progressively responsible experience supporting SAP IS-U or FICA modules, preferably in a utilities or public-sector environment.

•                     Experience with SAP payment processing, dunning, and reconciliation functions.

•                     Strong analytical, troubleshooting, and documentation skills.

•                     Experience with SAP S/4HANA Utilities or SAP Cloud solutions.

•                     Knowledge of public-sector utility billing operations and customer financial processes.

•                     Familiarity with business process design and system configuration best practices.

www.centstone.com

Address: 3400 State Route 35, Suite 9B, Hazlet, New Jersey, 07730 USA