What are the responsibilities and job description for the Mid-Level OCM Consultant position at Centric Consulting?
Job Level: W2T Consultant
Job Location: On-site/Hybrid (Must be local to Chicago, on-site Tues-Thurs required)
Travel Expectations: None
Job Classification: Temporary (W2T)
Join Centric Consulting – A Culture You’ll Love
At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.
We’re looking for a hands-on Organizational Change Management (OCM) Consultant to support a large-scale Enterprise Service Management (ESM) transformation, including migration to a ServiceNow “Golden Instance.” This is an execution-focused role—ideal for someone who thrives in the details and can hit the ground running.
In this role, you will:
We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance
Who We Are:
Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.
Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.
What Makes Centric a Great Place to Work?
We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion , from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.
Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.
Job Location: On-site/Hybrid (Must be local to Chicago, on-site Tues-Thurs required)
Travel Expectations: None
Job Classification: Temporary (W2T)
Join Centric Consulting – A Culture You’ll Love
At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.
We’re looking for a hands-on Organizational Change Management (OCM) Consultant to support a large-scale Enterprise Service Management (ESM) transformation, including migration to a ServiceNow “Golden Instance.” This is an execution-focused role—ideal for someone who thrives in the details and can hit the ground running.
In this role, you will:
- Drive stakeholder analysis and assess change impacts
- Support current vs. future state assessments and develop personas
- Build and execute change and communication plans
- Create communication materials and engagement strategies
- Conduct Training Needs Analysis (TNA) and define role-based training
- Develop training materials (job aids, quick reference guides)
- Track readiness, adoption metrics, and conduct surveys
- Proven OCM experience in large transformation programs
- Experience with ServiceNow implementations preferred
- Strong communication and stakeholder management skills
- Ability to work cross-functionally and drive execution
- Experience with training and enablement (light to moderate)
We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance
- Remote and Hybrid Work
- Time Off When You Need It
- Benefits That Flex
- Professional Development
Who We Are:
Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.
Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.
What Makes Centric a Great Place to Work?
We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion , from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.
Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.