What are the responsibilities and job description for the Client Account Manager position at Centre Technologies?
Position Summary
Centre is seeking a client-focused individual to serve as a Client Account Manager, responsible for strengthening and expanding relationships with existing clients across multiple levels of their organizations. This role is central to supporting customer project initiatives by partnering closely with vCIOs, Technical Account Managers, and vendors to ensure accurate quoting, seamless coordination, and meaningful client engagement. The ideal candidate will own the quoting process end-to-end, manage vendor relationships for pricing and sourcing, and help drive customer satisfaction and revenue growth through strategic account management and team selling initiatives.
Key Responsibilities
Team-Focused Selling
Centre is seeking a client-focused individual to serve as a Client Account Manager, responsible for strengthening and expanding relationships with existing clients across multiple levels of their organizations. This role is central to supporting customer project initiatives by partnering closely with vCIOs, Technical Account Managers, and vendors to ensure accurate quoting, seamless coordination, and meaningful client engagement. The ideal candidate will own the quoting process end-to-end, manage vendor relationships for pricing and sourcing, and help drive customer satisfaction and revenue growth through strategic account management and team selling initiatives.
Key Responsibilities
Team-Focused Selling
- Collaborate with vCIOs to support and drive customer initiatives.
- Own the quoting process from need identification through technical scoping, internal review, and customer engagement.
- Work with Technical Account Managers to understand project scopes and BOMs.
- Source and price products through vendor relationships to support quoting and implementation.
- Answer customer questions related to quotes and project recommendations.
- Drive customer buy-in and sign-off on quoted opportunities.
- Manage a subset of customer accounts, acting as the primary point of contact.
- Present project opportunities, produce quotes, and lead approval efforts.
- Maintain strong relationships with clients, positioning Centre as a trusted advisor.
- Monitor account health, analyze trends, and identify cross-sell opportunities.
- Register Centre deals and maintain vendor relationships for pricing and updates.
- Produce sales quotes in Sell and create/manage opportunities in ConnectWise Manage.
- Assist with opportunity forecasting and renewal tracking.
- Bachelor’s degree preferred
- 3 years of selling experience in the IT space (or related)
- Familiarity with Dell, HP, Microsoft, Cisco, Citrix, amongst others and Managed Services preferred.
- Superior track record in previous sales positions in a multi-product / service organization.
- Ability to generate effective business-to-business sales relationships at both executive and engineering management levels.
- Proven experience in account management and quoting.
- Strong understanding of technical project scopes and BOMs.
- Excellent communication and customer service skills.
- Proficiency in ConnectWise Manage or similar CRM/quoting tools.
- Ability to manage multiple priorities and drive cross-functional collaboration.