What are the responsibilities and job description for the Veteran Services Advisor position at Central Texas College?
Posting Information
Position Details
This form is the official Personnel Requisition form used to notify Employment Services of job vacancies and initiate appropriate job advertisements. This form must be completed and approved by the officials designated below.
Position Information
Position Title Veteran Services Advisor FLSA Non-Exempt Full Time/Part Time Full Time Department Veterans Servcies Campus Central Campus Location Central Campus Hourly Rate 14.70 Hours Full-time, indicate working hours - M-TH 7:30 am-5:30 pm, F-7:30 am-11:30 am, Overtime, describe requirements - as needed during peak periods Summary of Position
Under direct supervision of the Veteran Services Coordinator, this position is responsible for advising and assisting students with their veteran education benefits, certifying enrollments to the U.S. Department of Veteran Affairs, and providing excellent customer service. Duties are performed with an emphasis on accuracy, timeliness, compliance with federal and state regulatory agencies and adherence to campus policy. This position is responsible for interpreting, explaining, and analyzing Veteran Affairs (VA) and/or Texas Veterans Commission (TVC) regulatory changes and evaluating and monitoring student eligibility for benefits. This position spends the majority of daily routines certifying enrollments, communicating with students, and providing support while working with students to resolve complaints. This position also requires troubleshooting issues and assisting students in overcoming challenges that could hinder progress to graduation.
Minimum Required Education
High School Diploma or equivalent required. Associates Degree from a nationally, regionally or identified at the state level accredited institution of higher education preferred.
Minimum Required Experience
Four years wage earning clerical experience or certification/successful completion of a state certified program with one-year wage earning clerical experience.
Other Information
Must be able to work overtime and nonstandard CTC hours as needed. Management reserves the right to change the above duties and responsibilities at any time.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Details
This form is the official Personnel Requisition form used to notify Employment Services of job vacancies and initiate appropriate job advertisements. This form must be completed and approved by the officials designated below.
Position Information
Position Title Veteran Services Advisor FLSA Non-Exempt Full Time/Part Time Full Time Department Veterans Servcies Campus Central Campus Location Central Campus Hourly Rate 14.70 Hours Full-time, indicate working hours - M-TH 7:30 am-5:30 pm, F-7:30 am-11:30 am, Overtime, describe requirements - as needed during peak periods Summary of Position
Under direct supervision of the Veteran Services Coordinator, this position is responsible for advising and assisting students with their veteran education benefits, certifying enrollments to the U.S. Department of Veteran Affairs, and providing excellent customer service. Duties are performed with an emphasis on accuracy, timeliness, compliance with federal and state regulatory agencies and adherence to campus policy. This position is responsible for interpreting, explaining, and analyzing Veteran Affairs (VA) and/or Texas Veterans Commission (TVC) regulatory changes and evaluating and monitoring student eligibility for benefits. This position spends the majority of daily routines certifying enrollments, communicating with students, and providing support while working with students to resolve complaints. This position also requires troubleshooting issues and assisting students in overcoming challenges that could hinder progress to graduation.
Minimum Required Education
High School Diploma or equivalent required. Associates Degree from a nationally, regionally or identified at the state level accredited institution of higher education preferred.
Minimum Required Experience
Four years wage earning clerical experience or certification/successful completion of a state certified program with one-year wage earning clerical experience.
- Two years of experience in student services preferred. Knowledge of Veterans Educational benefits and of VA certifying software (VA-Enrollment Manager) and Ellucian’s Colleague student system is beneficial.
- General knowledge of all Veteran Education Benefits.
- General knowledge of veteran services systems to include: Colleague student system or similar software programs including knowledge of U.S. Department of Veterans Affairs Enrollment Manager.
- Knowledge of Federal and State laws, policies and regulations including the U.S. Department of Veterans Affairs and the Texas Veterans Commission
- Display empathy and positive regard for others in written, verbal and non-verbal communications.
- Working knowledge of Microsoft Office including Word, Excel, and Outlook.
- Ability to manage difficult or emotional student situations to deescalate situations while maintaining self-control and focus on solving conflict.
- Display empathy and positive regard for others in written, verbal and non-verbal communications.
- Ability to set priorities, meet deadlines and multi-task.
- Ability to be detail-oriented; able to interpret and explain the college’s veteran services policies and procedures to veterans and their families.
- Ability to work independently or as a member of a team.
- Ability to maintain confidentiality of students and their records prescribed with FERPA.
Other Information
Must be able to work overtime and nonstandard CTC hours as needed. Management reserves the right to change the above duties and responsibilities at any time.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * What is your highest level of education attained or conferred? (Transcripts must be uploaded showing conferred date of degree or credit will not be granted)
- High School Diploma/GED only
- Certificate of Completion or 30 college credits-Transcripts must be attached to application
- Associates Degree-Transcripts must be attached to application
- Bachelors -Transcripts must be attached to application
- Masters-Transcripts must be attached to application
- I do not have a GED or High School Diploma
- * How many years experience do you have working in a student services area?
- no experience
- Less than one year
- 1 year
- 2 years
- 3 years
- 4 years
- Over 4 years
- * Do you have experience in veteran's administration educational benefits and/or financial aid processes?
- No experience in the specific areas.
- Yes, I have experience in financial aid
- Yes, I have experience in veterans affairs
- Yes, I have experience in both financial aid and veterans education benefits.
- * Do you have working knowledge of military tuition assistance, ArmyIgnitED portal, veteran's administration benefits and financial aid experience?
- No experience in this specific area
- Yes I have experience in this specific area
- * How many years wage earning clerical experience do you have in the workforce?
- less than 1 year
- 1 year experience
- 2 years experience
- 3 years experience
- 4 years experience
- 5 years experience
- * Do you have experience using Colleague or other student information systems?
- Yes, I have experience in Colleague or another student information system.
- No, I do not have experience in Colleague or another student information system.
- * Are you a Veteran of the US Armed Forces?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Transcripts- upload as one single PDF document- MUST BE INCLUDED IF YOU STATED YOU HAD DEGREE
- Letter of Recommendation
- Transcript
- DD214-Military Discharge