Medical Assistant/Phlebotomist

Medical Assistant/Phlebotomist 

Job Summary 

Medical Assistant/Phlebotomist is a professional multi-skilled person dedicated to assisting in all aspects of medical practice under the direct supervision and responsibility of a physician. This practitioner assists with patient care management and executes administrative and clinical procedures. Competence in the field also requires that a medical assistant adhere to ethical and legal standards of professional practice, recognize, and respond to emergencies and demonstrate professional characteristics.

Clinical Responsibilities 

Duties and responsibilities working as a phlebotomist:

• Preparing patients for the provider's care
• Performing venipunctures and non-intravenous injections
• Performs laboratory blood drawings as ordered by the medical provider
• Collecting routine laboratory specimen as directed
• Performs required laboratory quality controls
• Utilizes third-party laboratory vendor provided computer systems to route lab specimens to appropriate vendor for analysis
• Performing basic laboratory procedures

1. Observing and reporting patients' signs and symptoms
2. Administering basic first aid
3. Operating office medical equipment
4. Assisting in emergencies as needed

Additional Position Expectations and Responsibilities

• Act as a contact for the providers and support staff in trouble shooting issues
• Ensure patients are properly check-in for laboratory visits via Electronic Medical Record (EMR)
• Ensure patients are properly checked-out after every laboratory visit and depart with required paperwork
• Perform blood draws into appropriate containers and label them according to protocol
• Expected to have knowledge of standard (universal) precautions
• Prepare patient specimen(s) for testing by use of centrifugation and enter information into computer system for proper packaging and pick-up
• Adhere to all laboratory protocols for quality control and maintenance
• Expected to complete 48-hour chart check to ensure lab orders are in the system ready for patient appointment
• If a licensed physician is not an-site, a medical assistant/phlebatomist is prohibited from performing the following:
• Nursing activities that include the use of the nursing process and require the special knowledge, nursing judgment or skills of a registered or practical nurse, including:
• The initial nursing assessment or any subsequent assessments
• Prohibited from completing Review of Systems in the EMR
• Prohibited from performing injections (medication and/or vaccines)
• Prohibited from administering medication(s)
• Prohibited from performing aseptic procedures including wound care, dressing changes, etc.
• The determination of the nursing diagnosis or interpretations of nursing assessments
• Establishment of the nursing care goals and development of the plan of care
• Evaluation of progress in relationship to the plan of care
• Those activities for which the unlicensed assistive personnel has not demonstrated competence
• Additional Position Expectations and Responsibilities
• Act as first level contact for the providers and support staff in trouble shooting issues
• Ensure patients are properly check-in for clinical visits via Electronic Medical Record (EMR)
• Ensure patients are properly checked-out after every clinical visit and depart with required paperwork
• Schedule patients' appointments following company protocol
• Ensures patient documentation is fully completed and recorded via the Electronic Medical Record (EMR)
• Ensures that external third party documentation (i.e. labs, reports, consultations) are collected and sent to scan as appropriate
• Expected to complete 48-hour chart check and contacts patient/referral providers if further information is needed
• Expected to answer phones, check and returns voicemail messages in a timely manner
• •Expected to respond to all correspondence and tasks (via letter, email, fax) in a timely manner
• •Expected to have knowledge of standard (universal) precautions
• Expected to be able to read and comprehend simple instructions, short correspondence and memos
• Expected to be proficient in all computer software utilized for patient care
• Expected to participate as part of a multi-disciplinary team, within the scope of practice to provide patient care and other patient need in a safe, timely manner
• Expected to complete all necessary documentation, department logs and reports
• Expected to keep unit clean, restock rooms as needed, and assist with ordering supplies
• Expected to communicate effectively with all members of the patient care team
• Other duties as assigned

Minimum Qualifications

• High school diploma or general education degree {GED) required
• Completion of Medical Assistant training is required
• Current Basic Life Support (BLS) certificate is required
• Must have good written and verbal communication skills
• Computer knowledge

Preferred Qualifications

• At least one year of related work experience
• Certification by the American Association of Medical Assistants
• Registered by the American Medical Technologists
• Phlebotomy Certification
• Bilingual (English-Spanish or English-Haitian Creole) a plus

Physical Requirements

• Ability to stand, walk or view a computer screen for extended periods of time
• Ability to use hands and fingers to handle or feel   
• Ability to reach with hands or arms
• Ability to perform repetitive hand and wrist motions for extended periods of time
• Ability to effectively talk and listen to patients

Relationship Reporting

• Reports to the Clinical Manager/Lead