Case Manager

The Central Connecticut Coast Y's Alpha Community Services branch is seeking a compassionate and driven Case Manager to support our Family Stability Program. This role supports individuals and families experiencing homelessness or housing insecurity, providing case management services that promote long-term stability and self-sufficiency. As a Case Manager, you will work collaboratively with clients, community partners, and internal teams to connect individuals with essential resources, develop personalized support plans, and advocate for the well-being of those we serve. This position is a full-time, non-exempt role, primarily working Monday through Friday, with occasional Saturdays as needed.

ESSENTIAL FUNCTIONS:

• Models the YMCA core values of caring, honesty, respect, and responsibility in all interactions with clients, colleagues, community partners, and vendors.
• Conducts intakes, assessments, and ongoing reassessments; identifies barriers to housing stability and prioritizes needs in partnership with the client.
• Develops, implements, and updates individualized service plans using person-centered and strengths-based practices; supports clients in setting goals and tracking progress.
• Provides housing-focused case management, including housing navigation, linkage to community resources/benefits, tenant education, and support with documentation and appointments.
• Builds and maintains relationships with community providers, landlords, and property managers; coordinates referrals and, as appropriate, supports problem-solving/mediation to sustain housing placements.
• Provides consistent outreach and follow-up, including communication with clients who are difficult to reach; maintains professional boundaries and responds appropriately to crises and urgent needs.
• Maintains accurate, timely, and confidential client records; completes required documentation, data entry (including HMIS and other required systems), and outcome reporting in accordance with funder and regulatory requirements (e.g., HUD/DMHAS/DOH, as applicable).
• Participates in program monitoring, quality assurance, audits, and case conferencing as required; implements corrective actions and process improvements in coordination with leadership.
• Knows, follows, and enforces Association policies, confidentiality requirements, and all safety/emergency procedures, including those related to mandated reporting and the prevention of child abuse.

• Participates in required meetings and trainings; supports program initiatives, team operations, and other duties as assigned.

• Bachelor’s degree required; Master’s degree in a related field preferred. Significant relevant experience may be considered in lieu of degree requirements in some cases.
• Prior case management experience and demonstrated ability to support individuals experiencing homelessness or housing instability; experience working with co-occurring needs (e.g., mental health/substance use) preferred.
• Knowledge of person-centered planning, motivational interviewing, and trauma-informed approaches preferred.
• Strong documentation skills, computer proficiency, and ability to manage multiple priorities while meeting deadlines and compliance requirements.
• Ability to maintain confidentiality and professional boundaries; strong communication and relationship-building skills across diverse populations and partners.
• Valid driver’s license and reliable transportation required (travel may be required).
• Bilingual Spanish preferred.

As a Case Manager for the Family Stability Program, you will play a vital role in helping individuals and families achieve housing stability. Your work will directly contribute to our mission of fostering healthy, stable communities through social services, advocacy, and individualized support. If you are passionate about making a positive impact in your community, we encourage you to apply.

Ability to communicate effectively in both English and Spanish preferred.