Child Welfare Coordinator - TFYS - Lynnwood, Washington

Child Welfare Coordinator

Department: Tribal Family & Youth Services

Exemption Status: Non-Exempt

Pay Grade(s): 10-11 ($33.62 - 36.98 DOE)

Purpose: The overall responsibility of the Child Welfare Coordinator is to provide daily supervisory support and over- site of Family Case Workers I/II in the Tribal Family and Youth Services Department of Tlingit & Haida.

Conduct weekly individual supervision, group staffings, coordinate training for Family Caseworkers I/II and assist the Manager and Director in the development and implementation of a sustainability plan in the identified location of the staff they are overseeing. Provide coordination of the Caseworker I/II workflow, oversight of document retention, and assure clear and concise communications are distributed to all staff as needed.

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:

• Supervise Family Caseworker I/II staff and Administrative Assistant if applicable
• Ensure the appropriate program assessment instruments are administered with the prescribed time frames
• Mediate client complaints
• Conduct random and periodic Continuous Quality Improvement compliance audits of client case files to ensure compliance with Tlingit & Haida and TFYS Department policies and procedures, and required federal and state regulations
• Develop and recommend program procedure revisions following fair hearings, client complaints, mediation, case compliance audits, and other issues affecting clients
• Conduct regular case staffing as necessary for quality case management
• Review and approve quarterly case summaries for clients with each worker
• Ensure record keeping for client cases is entered in timely and up to date
• Periodically develop and/or conduct/secure appropriate job development training for staff
• Provide orientation, work performance mentoring, and supervision of staff
• Prepare and submit required program and grant reports to meet deadlines
• Develop, prepare and provide small group and community education workshops on specific program- related topics
• Update files and maintain a variety of paper and computer records such as addresses, telephone numbers, vacation schedules, attendance, and timesheets
• Perform complex data entry tasks for which there is a variety of formats and procedures and with general instructions for coding and entering data; check and correct entry for input errors
• Assist in scheduling and planning for meetings in local communities, provide information, create and display room signs as requested
• Assist with monitoring the budget, printing, reviewing, and making recommendations for changes in data from finance financial reports; may assist with preparing budgets and recommending revisions with the manager's authorization
• Other related duties as assigned

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:

• Extensive knowledge of good social work practice.
• Extensive knowledge of the proper application of P.L. 95-60 (Indian Child Welfare Act).
• Working knowledge of the fundamentals of interpersonal communication, interviewing and problem solving.
• Working knowledge of the purpose of using a family meeting model to develop case plans for families.
• Mediate disputes and respond to client complaints.
• Speak, write, actively listen, communicate effectively; meet and deal effectively with the general public, establish and maintain cooperative working relationships.
• Reason logically, exercise good judgement, formulate logistical conclusions, and record supportive data in programming and decision-making.
• Good work habits affecting attendance, quality of work, and completion of tasks.
• Successfully incorporate training and other educational opportunities into daily practice.
• Must maintain strict confidentiality.
• Computer literate with proficiency in Microsoft Office Programs: Word, Excel, Outlook, and Teams.
• Effective communicator; uses tact, diplomacy, and maintenance of confidentiality in the performance of the job.
• Understand document filing principles and procedures.
• Knowledge of Native American, especially Alaska Native, organizations preferred.
• General knowledge of State and Federal government programs is desirable.
• Minimum travel is required.

Minimum Qualifications (education, experience, skills):

• Associates Degree.
• Two (2) years' related experience, ideally with supervisory oversight.
• Substitution: High School Diploma plus four (4) years' related experience.

Preferred Qualifications (education, experience, skills):

• None

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

• The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Travel on small aircraft or ferry may be required.
• Certain positions at Tlingit & Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.