Training Coordinator

Department: People Experience

Location: Lynnwood, WA and Snohomish, WA

FLSA Status: Non-exempt

Position Status: Regular, 40 hours weekly

Position Location: Hybrid –70% onsite, 30% remote

Salary Grade: Hourly wage range $22.14 to $26.74

Reports to: Companion Animal Shelter (CAS) Volunteer Program Manager and Wildlife Volunteer Program Manager

Prepared/Revised Date: 10/19/26

The PAWS Training Coordinator coordinates, delivers, and continuously improves training and onboarding programs for volunteers, staff, and rehabilitation interns supporting the Snohomish Wildlife Rehabilitation Center, Seattle Cat City, and Lynnwood Companion Animal Shelter. Working collaboratively with the Volunteer Program Managers (VPMs), program staff, and subject-matter experts, this position helps ensure that learners receive consistent, accurate, and practical instruction aligned with PAWS policies, animal care standards, safety procedures, and operational needs.

The Training Coordinator schedules and facilitates in-person and virtual training, maintains training materials and completion records, assesses practical competencies, supports mentorship and ongoing learning, and identifies opportunities to strengthen training effectiveness. This role promotes safe, humane, and consistent animal care by helping individuals develop the knowledge and skills needed to perform their assigned responsibilities successfully.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Coordinate training schedules, onboarding timelines, and required learning activities across the Lynnwood Companion Animal Shelter, Seattle Cat City, and Snohomish Wildlife Rehabilitation Center.
• Develop, maintain, and update standardized training materials, checklists, procedures, and learning resources in collaboration with program managers and subject-matter experts
• Assists the Volunteer and People Experience teams with updating volunteer, staff, and intern training manuals, materials, virtual, and in-person training sessions.
• Conduct hands-on and virtual training with volunteers, staff, and interns in conjunction with the managers.
• Instruct volunteers and staff in animal handling that maximizes human and animal safety.
• Coordinate with department leadership to ensure training coverage aligns with program needs and operational schedules.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Additional Responsibilities:

• Support Volunteer Program Managers with volunteer instruction as needed
• Support mentors in applying consistent training standards and expectations.
• Ensure training materials reflect current PAWS policies, animal care practices, safety procedures, and disease prevention protocols.
• Identify training gaps and recommend improvements to onboarding, ongoing education, and skills development.
• Recommend adjustments to training materials and delivery methods based on feedback, observations, and program needs.
• Gather feedback from learners, mentors, and program staff to evaluate training effectiveness.
• Other training related duties as assigned.

Controls over work:
The Volunteer Training Coordinator works under the direction of the Wildlife Volunteer Program Manager and the Companion Animal Shelter Volunteer Program Manager and is expected to perform the established duties and essential functions without direct supervision.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High school graduate or equivalent required.

Related experience:

•              Minimum of one (1) year of experience working with cats, dogs, and/or wildlife required.

•              Experience training, mentoring, or onboarding volunteers and/or employees required.

•              Experience animal welfare preferred.

Certificates, Licenses, or Registrations:

Fear Free Sheltering Core Modules: completed or complete upon hire.

REQUIRED COMPETENCIES:

Work cooperatively with volunteers, staff, partners, and members of the community.

•              Possess excellent interpersonal, organizational, written, and verbal communication skills.

•        Ability to interpret and apply verbal and written directions in English.

•              Work effectively and respectfully with diverse groups of people and maintain high-quality customer relations. 

•              Organized, efficient, and able to work independently where there may be no existing protocols.

•        Must be able to represent the mission, goals, and policies of PAWS.

•              Willingness to work a variable schedule, including weekends and evenings as needed.

•              Adherence to disease prevention protocols.

technical Skills:

To perform this job successfully, an individual should have knowledge of:

•              Proficient with computers and Microsoft Office.

•              Basic understanding of animal behavior and care needs.

schedule:

40 hours/week. May require weekend or/evening availability.

travel:

Ability to travel to and from Lynnwood, Snohomish, and Seattle locations required.

vaccinations:

Current Tetanus vaccine recommended.

Physical Demands:

While performing the duties of this job, the employee may be required to lift and/or move up to thirty-five (35) pounds. Work is performed indoors and outdoors at both locations, which includes walking on uneven or wet surfaces. Tasks may require lifting, bending, stooping, pushing, climbing ladders, kneeling, squatting, crouching, and other moderately strenuous activities. Must be able to sit or stand for long periods of time, including working at a computer. Must be able to work directly with animals once properly trained. While handling animals the employee may experience pushing or pulling by the animal.

Work Environment:

While performing the duties of this job, the employee is consistently at risk of exposure to zoonotic diseases and occasionally exposed to outdoor weather conditions and cleaning agents. The employee may work in, or be exposed to, loud environments for limited periods of time. 

scope of supervisory responsibilities:

No supervisory responsibilities.

Salary : $22 - $27