Care Coordinator / Data Specialist - CCRT (5740)

*Sign-On Bonus

Take advantage of our new sign-on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Location: Camden County, NJ

Job Type/Status: Full Time

Salary: $60,000 to $64,000 per year

Position Summary

The Care Coordinator/Data Specialist is a bachelor's-level professional responsible for supporting CCRT operations through care coordination, data management, documentation oversight, quality assurance, and performance monitoring. Under the supervision of the Clinical Care Coordinator, this position supports referral coordination, service linkage, participant follow-up, and program reporting while collaborating with the multidisciplinary team to promote continuity of care and engagement in services for up to 90 days following a crisis response.

This position serves as the primary coordinator for CCRT program data collection, tracking, reporting, and supporting continuous quality improvement efforts, while assisting with care coordination activities across the multidisciplinary team.

Duties and Responsibilities

• Coordinate referrals and facilitate warm handoffs to behavioral health, medical, housing, and community-based services.
• Conduct outreach and monitor participant engagement through 30-, 60-, and 90-day follow-up to support continuity of care and recovery.
• Maintain accurate documentation and participant records in accordance with agency and regulatory requirements.
• Collaborate with clinicians, counselors, Peer Recovery Support Specialists, and community providers to coordinate services and address participant needs.
• Monitor and track program data, including referrals, follow-up activities, service engagement, and program outcomes.
• Prepare routine reports and assist with data collection, quality assurance, and performance improvement initiatives.
• Assist with maintaining community resource information and supporting efficient program operations.
• Provide administrative support for audits, site visits, accreditation reviews, and other program compliance activities.
• Participate in multidisciplinary team meetings, case reviews, and ongoing program planning.
• Promote trauma-informed, person-centered, and recovery-oriented practices in all interactions.
• Perform other duties as assigned to support the mission and goals of the Community Crisis Response Team.

Requirements

Education: 

• Bachelor's Degree in Social Work, Psychology, Human Services, Public Health or related field required.

Experience:

• Minimum of two (2) years of experience in behavioral health, crisis services, care coordination, case management, quality improvement, or community-based human services preferred.
• Experience working with individuals experiencing mental illness, substance use disorders, homelessness, or co-occurring disorders preferred.
• Experience using Electronic Health Record (EHR) systems and computer applications (including Microsoft Office and Google Workspace) for documentation, data management, reporting, and quality improvement activities; experience developing spreadsheets, dashboards, and performance reports is strongly preferred.

Knowledge, Skills & Competencies

• Knowledge of behavioral health systems of care, community-based resources, care coordination and case management practices, trauma-informed care, recovery-oriented systems of care, HIPAA and confidentiality regulations, documentation standards, and quality assurance practices.
• Excellent verbal and written communication, documentation, organizational, and time management skills.
• Ability to prioritize tasks, exercise sound judgment, and make effective decisions in fast-paced, high-pressure environments.
• Strong interpersonal skills with the ability to build collaborative relationships and effectively navigate community resources and service systems.
• Proficiency in data management, electronic health record (EHR) systems, and computer applications to support documentation, reporting, and program operations.

Additional Requirements

• Flexible schedule including evenings and weekends as needed.
• Valid driver's license, proof of automobile insurance, and clean driving record.
• Ability to operate agency vehicles.
• Ability to lift up to 50 pounds.

Benefits:

At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Dental & Vision Insurance
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together, our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit the Center For Family Services website at www.centerffs.org.

Disclaimer Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.