Dispatch/Counselor - CCRT (6063)

Location: Camden, New Jersey

Job Status: Part Time

Salary: $37 per hour

Program Overview

The Camden City Community Crisis Response Team (CCRT) is a non-law enforcement, trauma-informed mobile crisis team serving residents of Camden. CCRT provides culturally responsive crisis intervention services aimed at stabilizing individuals in real time and connecting them to needed resources. The team includes licensed clinicians, counselors, peer specialists, and care coordinators who respond to crises to reduce emergency room visits, unnecessary arrests, and law enforcement involvement.

Position Summary

The Part-Time Crisis Response Counselor (24 hrs/week) provides rapid, trauma-informed crisis response to individuals and families experiencing behavioral health crises in Camden. This position is part of a non-law enforcement mobile crisis team and includes de-escalation, stabilization, risk assessment, case coordination, and referral to services.

Essential Duties

• Respond to crisis calls within 15-30 minutes and provide on-site intervention within one hour.
• Partner with Peer Specialists to assess immediate needs and provide support related to:
  • Mental health concerns
  • Substance use treatment access
  • Domestic violence and trauma
  • Conflict resolution and mediation
  • Welfare checks and safety planning
• Provide referrals and warm handoffs to appropriate services, including:
  • Crisis stabilization and outpatient services
  • Domestic violence shelters and trauma supports
  • Homeless shelters and diversion programs
  • School-based supports and youth diversion programs
• Develop individualized service plans with short-term goals and linkages to care.
• Maintain accurate and timely documentation in compliance with agency, COA, and funder requirements.
• Conduct follow-up to support continuity of care.
• Participate in supervision, trainings, and interdisciplinary team meetings.
• Assist in community outreach, including public education on de-escalation and harm reduction techniques.
• Collaborate with homeless outreach teams, County Homeless Services, and local partners during encampment response and coordinated care efforts.
• Adhere to all Center for Family Services and program-specific policies and procedures.
• Perform other duties as assigned.

Minimum Qualifications

Education:

• Bachelor's Degree in Social Work, Counseling, Human Services, or Psychology required.
• Master's Degree preferred.
• Licensure (LCSW, LPC) or eligibility preferred.

Experience:

• 1-2 years of experience providing direct services to adults and/or families in crisis.
• Experience working with trauma-impacted populations, including individuals affected by domestic violence, child abuse, behavioral health conditions, and/or substance use.
• Preferred: Experience collaborating with social service systems, crisis programs, or law enforcement partners.
• Lived experience of homelessness and/or recovery from addiction is a plus.

Skills & Competencies:

• Strong crisis intervention and de-escalation abilities.
• Knowledge of trauma-informed care, harm reduction, and referral systems.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a multidisciplinary team.
• Sound judgment and the ability to remain calm and effective in high-pressure situations.

Additional Requirements:

• Flexible schedule with availability to work evenings and weekends.
• Valid driver's license, proof of automobile insurance, and clean driving record.
• Bilingual (Spanish) preferred.

Physical Demands

• Frequent travel to CFS locations and community-based settings.
• Ability to sit/stand for extended periods 
• Must be able to lift up to 30 pounds.

Benefits:

At the Center for Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Sick pay and personal time off
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together, our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit the Center For Family Services website at www.centerffs.org.

Disclaimer Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.