What are the responsibilities and job description for the Deputy Emergency Communications Director position at Center for Digital Governmtent?
Position Description
The Deputy Emergency Communications Director is responsible for providing strategic vision, policy direction, and operational oversight for a multi-jurisdictional, multi-discipline Emergency Communications Center (ECC). The role involves collaboration with public safety stakeholders, elected officials, and community partners to ensure the efficient and effective delivery of 9-1-1 services and public safety communications across the County.
Serving as a senior advisor to the Emergency Management Director, the Deputy Emergency Communications Director plays a key role in driving organizational goals, ensuring regulatory compliance, and fostering a culture of continuous improvement. This position requires high-level decision-making, strategic planning, and leadership to position the ECC as a regional leader in emergency communications.
NATURE AND VARIETY OF WORK
The Deputy Emergency Communications Director is responsible for providing strategic oversight, ensuring compliance with applicable regulations and standards, and fostering a culture of teamwork and excellence. This position requires a forward-thinking approach to anticipate future challenges, advocate for necessary resources, and lead transformative initiatives that enhance public safety response capabilities.
As a key leader, the Deputy Emergency Communications Director drives the implementation of strategic initiatives, technological advancements, and personnel management, while upholding the integrity and effectiveness of public safety communications services. Collaboration with a wide range of stakeholders, including elected officials, emergency response agencies, and the public, is essential to ensuring seamless communication and coordination.
Examples Of Duties And Knowledge, Skills And Abilities
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Assist the Director to lead the development and execution of strategic plans that align with the agency’s vision, public safety priorities, and emerging trends in emergency communications.
Identify and implement innovative solutions to improve efficiency, enhance service delivery, and advance the ECC’s capabilities.
Oversee policy development and implementation, ensuring alignment with national best practices, industry standards (APCO, NENA), and evolving regulations.
Drive the adoption and integration of NG9-1-1 technologies and other emerging communication tools.
Establish key performance indicators (KPIs) and reporting mechanisms to measure organizational effectiveness and guide decision-making.
Develop and maintain effective relationships with elected officials, public safety agencies, community leaders, and partner organizations.
Represent the ECC at regional, state, and national public safety forums and advocate for policy enhancements to support emergency communications.
Lead community engagement initiatives to enhance public awareness and trust in emergency communication services.
Facilitate collaboration among law enforcement, fire, EMS, and government agencies to ensure seamless communication and interoperability.
Assist the Director to lead the development and oversight of the ECC’s budget, ensuring alignment with strategic objectives and operational needs.
Identify funding opportunities, including federal/state grants, and lead efforts to secure and manage external funding.
Monitor financial performance, analyze expenditure trends, and implement cost-control measures to optimize resources.
Ensure compliance with procurement policies, contract management processes, and financial reporting standards.
Ensure ECC compliance with federal, state, and local laws, and public safety communication standards.
Oversee risk management strategies, including data security, privacy compliance, and emergency preparedness.
Lead efforts to develop and maintain comprehensive Continuity of Operations (COOP) and disaster recovery plans.
Provide leadership to ECC personnel, overseeing recruitment, retention, and professional development strategies.
Guide succession planning efforts and leadership development programs to prepare future leaders within the ECC, in conjunction with the Office of Personnel.
Drive strategic investment in emerging technologies to support public safety response capabilities.
Collaborate with OIT leadership to ensure system reliability, cybersecurity, and compliance with technical standards.
Analyze trends in public safety technology to guide procurement and infrastructure modernization efforts.
Lead initiatives to enhance interoperability between ECC systems and external agencies.
Supervise and manage ECC daily operations, ensuring efficient call-taking and dispatching services. Monitor adherence to agency policies, procedures, and quality assurance standards.
Oversee recruitment, hiring, training, performance evaluations, and disciplinary actions.
Supervise operations, training/QA managers, administrative staff, and radio supervisors. Ensure effective planning and organization of workloads, scheduling, and assignments. Coach, mentor, and provide leadership to all ECC staff.
Assist in developing and implementing short- and long-term strategic plans. Identify and integrate emerging technologies to enhance ECC operations, such as Next Generation 9-1-1 (NG9-1-1).
Draft, analyze, and implement departmental policies, procedures, and SOPs. Maintain records and reports in accordance with agency and legal requirements.
Assist in budget preparation and justification based on departmental plans, goals, and objectives.
Monitor and approve expenditures within authority and ensure adherence to budget allocations.
Participate in Continuity of Operations Planning (COOP) and disaster recovery efforts. Coordinate responses to catastrophic incidents affecting ECC operations. Represent the department during Emergency Operations Center (EOC) activations as needed.
Serve as a liaison between the ECC and emergency response agencies. Represent the ECC in professional meetings, community outreach, and industry groups. Build and maintain cooperative relationships with internal and external stakeholders.
Develop and implement project management systems and assign responsibilities. Research, recommend, and coordinate with OIT on equipment needs and maintenance.
Analyze and recommend improvements to facilities, equipment, and operating systems.
Minimum Qualifications
Graduation from an accredited four-year college or university with major course work in public administration, emergency management, business administration, public safety communications, or a related field; six (6) or more years of progressively responsible professional experience in emergency communications, including two (2) or more years of management and administrative experience, four (4) or more years of supervisory experience; and a valid non-commercial Class C motor vehicle operator’s license.
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
Did you graduate from an accredited four-year college or university with major course work in public administration, emergency management, business administration, public safety communications, or a related field?
If you answered "Yes" to the previous question, please enter the degree earned. If you answered "No" to the previous question, please enter "N/A."
04
Do you have six (6) or more years of progressively responsible professional experience in emergency communications, including two (2) or more years of management and administrative experience, four (4) or more years of supervisory experience?
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
06
Do you possess a valid non-commercial Class C motor vehicle operator’s license?
If you answered "Yes" to the previous question, please enter the State it was obtained in, the license number, and the class. If you answered "No" to the previous question, please enter "N/A."
08
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
The Deputy Emergency Communications Director is responsible for providing strategic vision, policy direction, and operational oversight for a multi-jurisdictional, multi-discipline Emergency Communications Center (ECC). The role involves collaboration with public safety stakeholders, elected officials, and community partners to ensure the efficient and effective delivery of 9-1-1 services and public safety communications across the County.
Serving as a senior advisor to the Emergency Management Director, the Deputy Emergency Communications Director plays a key role in driving organizational goals, ensuring regulatory compliance, and fostering a culture of continuous improvement. This position requires high-level decision-making, strategic planning, and leadership to position the ECC as a regional leader in emergency communications.
NATURE AND VARIETY OF WORK
The Deputy Emergency Communications Director is responsible for providing strategic oversight, ensuring compliance with applicable regulations and standards, and fostering a culture of teamwork and excellence. This position requires a forward-thinking approach to anticipate future challenges, advocate for necessary resources, and lead transformative initiatives that enhance public safety response capabilities.
As a key leader, the Deputy Emergency Communications Director drives the implementation of strategic initiatives, technological advancements, and personnel management, while upholding the integrity and effectiveness of public safety communications services. Collaboration with a wide range of stakeholders, including elected officials, emergency response agencies, and the public, is essential to ensuring seamless communication and coordination.
Examples Of Duties And Knowledge, Skills And Abilities
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Assist the Director to lead the development and execution of strategic plans that align with the agency’s vision, public safety priorities, and emerging trends in emergency communications.
Identify and implement innovative solutions to improve efficiency, enhance service delivery, and advance the ECC’s capabilities.
Oversee policy development and implementation, ensuring alignment with national best practices, industry standards (APCO, NENA), and evolving regulations.
Drive the adoption and integration of NG9-1-1 technologies and other emerging communication tools.
Establish key performance indicators (KPIs) and reporting mechanisms to measure organizational effectiveness and guide decision-making.
Develop and maintain effective relationships with elected officials, public safety agencies, community leaders, and partner organizations.
Represent the ECC at regional, state, and national public safety forums and advocate for policy enhancements to support emergency communications.
Lead community engagement initiatives to enhance public awareness and trust in emergency communication services.
Facilitate collaboration among law enforcement, fire, EMS, and government agencies to ensure seamless communication and interoperability.
Assist the Director to lead the development and oversight of the ECC’s budget, ensuring alignment with strategic objectives and operational needs.
Identify funding opportunities, including federal/state grants, and lead efforts to secure and manage external funding.
Monitor financial performance, analyze expenditure trends, and implement cost-control measures to optimize resources.
Ensure compliance with procurement policies, contract management processes, and financial reporting standards.
Ensure ECC compliance with federal, state, and local laws, and public safety communication standards.
Oversee risk management strategies, including data security, privacy compliance, and emergency preparedness.
Lead efforts to develop and maintain comprehensive Continuity of Operations (COOP) and disaster recovery plans.
Provide leadership to ECC personnel, overseeing recruitment, retention, and professional development strategies.
Guide succession planning efforts and leadership development programs to prepare future leaders within the ECC, in conjunction with the Office of Personnel.
Drive strategic investment in emerging technologies to support public safety response capabilities.
Collaborate with OIT leadership to ensure system reliability, cybersecurity, and compliance with technical standards.
Analyze trends in public safety technology to guide procurement and infrastructure modernization efforts.
Lead initiatives to enhance interoperability between ECC systems and external agencies.
Supervise and manage ECC daily operations, ensuring efficient call-taking and dispatching services. Monitor adherence to agency policies, procedures, and quality assurance standards.
Oversee recruitment, hiring, training, performance evaluations, and disciplinary actions.
Supervise operations, training/QA managers, administrative staff, and radio supervisors. Ensure effective planning and organization of workloads, scheduling, and assignments. Coach, mentor, and provide leadership to all ECC staff.
Assist in developing and implementing short- and long-term strategic plans. Identify and integrate emerging technologies to enhance ECC operations, such as Next Generation 9-1-1 (NG9-1-1).
Draft, analyze, and implement departmental policies, procedures, and SOPs. Maintain records and reports in accordance with agency and legal requirements.
Assist in budget preparation and justification based on departmental plans, goals, and objectives.
Monitor and approve expenditures within authority and ensure adherence to budget allocations.
Participate in Continuity of Operations Planning (COOP) and disaster recovery efforts. Coordinate responses to catastrophic incidents affecting ECC operations. Represent the department during Emergency Operations Center (EOC) activations as needed.
Serve as a liaison between the ECC and emergency response agencies. Represent the ECC in professional meetings, community outreach, and industry groups. Build and maintain cooperative relationships with internal and external stakeholders.
Develop and implement project management systems and assign responsibilities. Research, recommend, and coordinate with OIT on equipment needs and maintenance.
Analyze and recommend improvements to facilities, equipment, and operating systems.
Minimum Qualifications
Graduation from an accredited four-year college or university with major course work in public administration, emergency management, business administration, public safety communications, or a related field; six (6) or more years of progressively responsible professional experience in emergency communications, including two (2) or more years of management and administrative experience, four (4) or more years of supervisory experience; and a valid non-commercial Class C motor vehicle operator’s license.
- Medical/Health Insurance Plans
- Open Access Aetna Select HMO-EPO
- Aetna Open Choice PPO
- Dental Insurance
- CIGNA Dental PPO (Buy-Up)
- CIGNA Dental PPO (CORE)
- CIGNA Dental HMO (DHMO)
- Vision Insurance
- EyeMed
- Employee Life Insurance
- Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
- Ability to purchase Supplemental & Dependent Life Insurance
- Disability Income Insurance
- Pension Plan
- Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
- Deferred Compensation Section 457 Plan
- Direct Deposit
- Credit Union
- Holidays
- Twelve days provided per year, thirteen in general election year
- Annual Leave
- Less than 3 years - 13 days
- 3 to less than 15 years - 20 days
- 15 years or more - 26 days
- Disability Leave
- Accrual at a rate of 15 days a year
- Personal Leave Day, 5 per calendar year
- Leave Sharing
- Employee Assistance Program
- Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
- Flexible Spending Accounts
- Dependent Care Reimbursement
- Health Care Reimbursement
- Voluntary Benefits
- Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
- Universal Life Insurance with Long Term Care Rider
- United Legal Benefits
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
- Yes
- No
Did you graduate from an accredited four-year college or university with major course work in public administration, emergency management, business administration, public safety communications, or a related field?
- Yes
- No
If you answered "Yes" to the previous question, please enter the degree earned. If you answered "No" to the previous question, please enter "N/A."
04
Do you have six (6) or more years of progressively responsible professional experience in emergency communications, including two (2) or more years of management and administrative experience, four (4) or more years of supervisory experience?
- Yes
- No
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
06
Do you possess a valid non-commercial Class C motor vehicle operator’s license?
- Yes
- No
If you answered "Yes" to the previous question, please enter the State it was obtained in, the license number, and the class. If you answered "No" to the previous question, please enter "N/A."
08
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
- Required Question
Salary : $100,000
