What are the responsibilities and job description for the Customer Service Representative position at Cemstone?
Job Summary:
Cemstone has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper midwest. Our reputation is reflected in the structures we've helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned business that has been around for nearly 100 years
What You'll Do:
Provide effective customer service and dispatch support through in-depth knowledge of company products, programs and services.
Essential Duties and Responsibilities:
- Talk with customers by phone and enter data into computer system.
- Solicit future orders from customers and enter orders into computer system.
- Negotiate with customers' acceptable delivery times to prevent lost orders.
- Document customer complaints and forward to Dispatch Manager and/or Sales Representative.
- Specific duties as assigned by management – i.e. plant assignment, cross-departmental follow through, etc.
Requirements:
- High School Degree or General Education Degree (GED).
- Three to five years related customer service experience, and/or training or equivalent combination of education and experience.
Pay: $20-$25 per hour
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Retirement Plans
- Paid Time Off
- Wellness Program
- Education Assistance
- Employee Assistance Program
Closing
If you are interested in becoming part of our team, please apply online today.
We are proud to be an Equal Opportunity Employer. We recognize that a diverse
workforce is essential and strongly encourage qualified women, minorities,
individuals with disabilities and veterans to apply. Join us in building a diverse and talented workforce that reflects the communities we serve.
Salary : $20 - $25