What are the responsibilities and job description for the Contact Center National Account Specialist position at Cellular Sales?
Cellular Sales
Contact Center National Account Specialist
Classification Non-Exempt
Reports to CC National Sales Supervisor
Job Description
Summary/Objective Sell Verizon Wireless (VZW) devices and services by proactively engaging customers through outbound calling and consultative sales conversations. This role focuses on driving new revenue growth by initiating contact with consumer customers, following up on leads, uncovering needs, and delivering tailored wireless solutions that build trust and long-term customer relationships
Essential Functions
Competencies
Work Environment This is a remote/work from home position.
Physical Demands Must be able to perform repetitious hand/eye movement; Must be able to sit for long periods; Must be able to lift up to 15 lbs.
Position Type/Expected Hours of Work This is a full-time position. Call Center Schedule hours.
Travel 0 – 10%
Required Education And Experience
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Contact Center National Account Specialist
Classification Non-Exempt
Reports to CC National Sales Supervisor
Job Description
Summary/Objective Sell Verizon Wireless (VZW) devices and services by proactively engaging customers through outbound calling and consultative sales conversations. This role focuses on driving new revenue growth by initiating contact with consumer customers, following up on leads, uncovering needs, and delivering tailored wireless solutions that build trust and long-term customer relationships
Essential Functions
- Proactively conducts outbound sales calls to new and existing customers to generate interest, qualify opportunities, and drive device and service sales.
- Handles inbound consumer leads while maintaining a strong outbound calling cadence to maximize sales productivity and pipeline development.
- Conducts consultative sales appointments via phone and online platforms to assess customer needs and recommend appropriate VZW products, devices, plans, and services.
- Independently sets, confirms, and manages sales appointments; accepts appointments scheduled by the Consumer Solutions team or leadership.
- Manages all phases of the sales cycle, including outbound prospecting, needs discovery, solution presentation, order processing, and post-sale follow-up.
- Identifies upselling and retention opportunities by reviewing customer accounts and proactively offering upgrades, renewals, or additional wireless solutions.
- Makes, receives, and accurately dispositions a high volume of sales calls in alignment with performance and productivity expectations.
- Acts as a liaison between customers, Verizon Wireless, and internal support teams to ensure seamless and professional customer experience.
- Develops, presents, and fulfills customer proposals and orders, with or without support team assistance, while maintaining accuracy and compliance.
Competencies
- Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area
Work Environment This is a remote/work from home position.
Physical Demands Must be able to perform repetitious hand/eye movement; Must be able to sit for long periods; Must be able to lift up to 15 lbs.
Position Type/Expected Hours of Work This is a full-time position. Call Center Schedule hours.
Travel 0 – 10%
Required Education And Experience
- High School diploma or GED
- Prior experience in outbound sales, inside sales, or call-center-based selling preferred.
- Experience selling wireless, telecommunications, or technology products a plus.
- Customer and Personal Service — Understanding customer needs and delivering value-driven solutions.
- English Language — Strong command of grammar, composition, and clear communication.
- Sales Knowledge — Familiarity with outbound sales techniques, objection handling, and closing strategies.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.