Technical Support Representative Needed

Celero Commerce is looking for a Technical Support Representative to join our team! In this role, you will be responsible for troubleshooting and assisting merchants, banks, sales representatives, and internal teams with technical issues related to payment gateways, terminals, and integrations. You’ll play a key role in ensuring seamless payment processing while providing top-tier support in a call-driven environment.

Responsibilities:

• Troubleshoot and resolve technical issues on terminals, gateways, and integrations.
• Utilize CRM tools to document and maintain detailed records of customer interactions.
• Resolve support tickets within designated SLA timelines.
• Communicate effectively with merchants, sales agents, banks, and internal teams via phone, chat, text, and email.
• Operate within a call center environment, following established procedures and company standards.
• Adapt to a variety of technical issues and provide resourceful troubleshooting.
• Maintain a strong customer service approach while assisting with technical inquiries.
• Perform other duties as assigned.

Experience & Requirements:

• Dallas, TX - based position
• 1-2 years of experience in a similar role.
• Technical aptitude – Ability to work with multiple terminals, gateways, and processors.
• Attention to detail – Strong documentation skills and ability to ensure account accuracy.
• Independent and team-oriented – Self-motivated while thriving in a collaborative environment.
• Quick thinking and resourceful – Ability to troubleshoot a wide range of technical issues.
• Clear and effective communication – Ability to explain technical concepts clearly to non-technical users.
• Proficiency in Microsoft Office Suite.
• Experience handling challenging customer interactions with professionalism.
• Experience with Fiserv, TSYS, Dejavoo, or Pax payment systems is a plus.
• Bilingual skills (preferred but not required).

Reports to: Technical Support Manager

Start date: Immediate

Employment type: Full-time; Exempt

Benefits: We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match)

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization. We are unable to provide visa sponsorship now or in the future.

To learn more about our company, please visit Celero Commerce Facebook, Twitter, and LinkedIn pages: