What are the responsibilities and job description for the Field Technical Support Representative position at Kforce Inc?
Responsibilities
Kforce is immediately adding a full-time Field Technical Support Representative with a background in electromechanical maintenance, in support of our nationally recognized, industrial digital printing press manufacturing client in Plano, TX. This team is focused on managing the onsite delivery of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is immediately adding a full-time Field Technical Support Representative with a background in electromechanical maintenance, in support of our nationally recognized, industrial digital printing press manufacturing client in Plano, TX. This team is focused on managing the onsite delivery of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments Responsibilities:
- Applies developed knowledge of Customer Experience and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks
- Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment
- Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Job require 50% travel in supporting customers and training needs
- Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts
- Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols
- Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements
- Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences
- Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification
- Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management
- Minimum of a Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years of relevant working experience
- Customer Relationship Management
- Customer Support
- Field Service Management
- Hand Tools
- Key Performance Indicators (KPIs)
- Preventive Maintenance
- Safety Standards
- Technical Services
- Technical Support
- Technical Training
- Test Equipment
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $32 - $42