What are the responsibilities and job description for the Support Administrator position at CEIS | Critical Energy Infrastructure Services?
CEIS | Power is seeking an Support Technician to support one of our top clients in Phoenix, AZ.
Role Overview
Role Overview
- Support Tech role providing administrative, customer intake, customer service, and operational support in a fast-paced, highly multitasked environment.
- Supports day-to-day office operations, manages high volumes of emails, phone calls, customer requests, and administrative transactions while maintaining strong attention to detail.
- Position is being filled to replace departing support resources and provide ongoing operational support.
- Manage and prioritize customer intake, phone inquiries, email correspondence, and customer service requests in a busy office environment.
- Coordinate multiple administrative tasks simultaneously while maintaining accuracy and responsiveness.
- Gather, track, verify, and maintain records, reports, and supporting documentation.
- Utilize Outlook, Teams, Excel, Word, PowerPoint, and other administrative systems to support business operations.
- Research information, compile data, and prepare reports or presentations for team and management use.
- Serve as a liaison between customers, employees, and internal departments while providing professional customer support.
- High school diploma or GED.
- 4 years of experience in advanced administrative positions or an equivalent combination of education and experience.
- 4 years of experience using Word, Excel, and PowerPoint or similar computer applications.
- Advanced proficiency in Microsoft Office Suite, including Outlook, Teams, Excel, Word, and PowerPoint.
- Knowledge of specialized administrative functions and the practical application of those functions to complex business situations.
- Strong organizational, coordination, and research capabilities.
- Ability to multitask, prioritize competing work demands, and maintain attention to detail in a fast-paced environment.
- Experience supporting a small office environment with multiple functional groups and stakeholders.
- Strong communication and interpersonal skills with both internal and external customers.
- Demonstrated teamwork, adaptability, and flexibility.
- Exposure to project coordination or project management activities.
- Cottonwood, AZ 86326
- Work Model: Onsite.
- Hours: Monday through Friday, 7:00 AM to 3:30 PM.
- Overtime: Minimal, up to 2 hours per week.
- Contract Length: 12 months with possibility of extension.