QA Lead

• Title: QA Lead
• Location: Cleveland, OH Onsite (Hybrid)
• Contract: W2 only, 3 year contract
• Pay: $55 /hour optional medical, dental, vision, 401(k) match

Overview

The QA Lead (US) is responsible for quality execution, test strategy alignment, and day-to-day leadership across Signet application pods. This role ensures testing excellence across functional, automation, performance, security, and UAT domains while acting as the primary onshore quality liaison to Signet engineering and business teams. The QA Lead works closely with offshore POD leads, AI/Automation teams, and performance engineers to deliver predictable, high-quality releases.

Key Responsibilities

• Test Strategy & Quality Ownership: Own test strategy and execution for assigned applications or domains. Ensure alignment with TCoE standards, metrics, and best practices. Drive quality outcomes across Functional, E2E, API, UI, Performance, and Security testing.
• Onshore Leadership & Client Interaction: Serve as primary onshore QA contact for Signet Product Owners and Engineering teams. Participate in sprint planning, release readiness reviews, and defect triage meetings. Communicate test progress, risks, and quality insights clearly to stakeholders.
• POD & Offshore Coordination: Lead and coordinate offshore QA PODs, ensuring effective handoffs and follow-the-sun execution. Review test plans, automation coverage, defect metrics, and execution results. Ensure offshore teams adhere to defined quality, security, and compliance standards.
• Automation & AI Enablement: Drive automation-first mindset leveraging CEI Product (AIM-FIRE) and modern test frameworks. Identify candidates for automation, self-healing scripts, and AI-generated test scenarios. Collaborate with Automation and AI pods to improve coverage and reduce manual effort.
• Defect & Metrics Management: Own defect lifecycle management including triage, prioritization, and closure. Track and report KPIs such as defect leakage, test pass rate, coverage, and cycle time. Support command-center dashboards and drill-down analytics for assigned applications.

Required Skills

• 10 years of QA / Testing experience with enterprise-scale applications

• Strong hands-on experience with manual and automated testing practices
• Proven leadership experience managing distributed QA teams
• Strong understanding of Agile, CI/CD, and DevOps-aligned testing
• Excellent communication skills with ability to work directly with business and engineering stakeholders

Required Education

Bachelors Degree in Computer Science, MIS, other related fields

Preferred Skills

• Retail, POS, eCommerce, or multi-channel application testing
• Experience with Playwright, Selenium, API testing tools, and performance tools
• Exposure to AI-driven testing platforms and test analytics

Why Should I Apply?

This role offers the opportunity to lead quality initiatives for high-impact enterprise applications, working closely with both offshore teams and key stakeholders. If you are passionate about driving testing excellence and leveraging automation and AI, this position is an excellent fit.

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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