Network Operations Specialist

*Must be able to work on W-2, no C2C. Candidates must be local to Blue Ash, OH and able to work onsite 3 days/wk*

Network Operations Specialist

Job at a Glance

• Location: Blue Ash, OH (Preferred)
• Engagement: Contract-to-Hire
• Initial duration: 6 Months, planned for conversion to FTE
• Schedule: Hybrid/Onsite 3 days/wk; requires weekend and night coverage
• Interview Process: ASAP – two rounds (initial conversation technical discussion)
• Projects Supported: Stores, distribution centers, manufacturing centers, and work with external vendors/internet providers
• Team Environment: Shadowing a team lead initially; typically working with no more than two people
• Travel: Not required
• Soft Skills Priority: Communication, multitasking, customer/technician interaction

Responsibilities

• Leverage experience and knowledge of WAN, LAN and WLAN infrastructure to triage, diagnose and remediate wireless infrastructure incidents.
• Serve as a technical Subject Matter Expert on the client’s customer-facing network environments and operations.
• Use knowledge of wide area network routing protocols and devices, and local area network switching protocols and devices, to triage, diagnose, and remediate WAN and LAN network alerts to ensure availability and meet mean-time-to-repair service-level agreements.
• Provide first-level and second-level network operations support for all WAN, LAN and wireless-related incidents; experience with SDWAN platforms.
• Triage and remediate VSAT, cellular, wired, and wireless WAN and LAN incidents.
• Recognize and appropriately escalate high-priority incidents to the proper network Level 3 team.
• Provide critical network incident conference call facilitation and assistance.
• Create and review network device and network system change procedures and documentation.
• Perform proactive maintenance on network routers, switches, wireless access points and other network equipment.
• Support implementation of new network devices.
• Utilize applications such as ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks.
• Assist with standard network requests to support ETMs in new store standups and installations.

Qualifications

Minimum Requirements

• 3–5 years of experience working in network technologies.
• 3–5 years of experience with wi-fi and wireless infrastructures.
• Experience and knowledge of network routing and switching protocols.
• Good customer service skills.
• Experience in troubleshooting routers and Hewlett-Packard switches a plus.
• Familiarity and experience with SDWAN platforms.
• Experience with Extreme Network wireless access points a plus.
• Highly motivated and service oriented.
• Ability to work with minimal supervision and within a team environment.
• Excellent organizational, multi-tasking, and teamwork skills.
• Previous experience with network monitoring tools a plus.
• Desire to learn new technologies and keep technical skills current.
• Strong verbal and written communication skills.
• Requires weekend and night coverage.

Desired Experience

• Experience in troubleshooting Linux-based/Cisco/Arista network routers and Aruba/Cisco switches.
• Familiarity and experience with XIQ wireless access points.
• Experience with Aruba EdgeConnect SDWAN Platform.
• Experience and familiarity with Linux Operating System a plus.
• Previous experience with network monitoring tools.

Potential Career Path

• Network Engineer
• Sr. Operations Analyst

About the Client

The client operates a large, enterprise-scale retail and distribution technology environment supporting stores, distribution centers, and manufacturing locations. The team emphasizes customer service, collaboration, strong communication, and operational excellence across network infrastructure, stability, and incident response.