What are the responsibilities and job description for the Sr. Specialist, Business Data Analysis position at DHL Network Operations (USA), Inc.?
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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today...
DHL Express currently has an opening for a Data Analyst in Miami, Florida. This position will drive process improvements through data analysis, process automation and tools development. The Business Analyst supports the DHL Express MIA Hub by analyzing operational performance, identifying improvement opportunities, and providing data-driven recommendations that enhance service quality, productivity, cost efficiency, and customer satisfaction. This role acts as a key liaison between Operations, Industrial Engineering, Finance, IT, Maintenance, and Service Quality teams to ensure business decisions are supported by accurate analysis and aligned with DHL strategic objectives.
Key Tasks & Accountabilities:
- Collect, analyze, and interpret operational, financial, and service performance data to support decision-making across MIA Hub.
- Develop, maintain, and automate reports, dashboards, and Key Performance Indicators (KPIs) using business intelligence tools.
- Monitor hub performance, identify trends, and recommend actions to improve productivity, quality, cost, and service levels.
- Perform root cause analysis on operational issues and support the implementation of corrective and preventive actions.
- Support daily, weekly, monthly, and annual performance reviews by providing accurate and timely analytical insights.
- Partner with Operations, Maintenance, Finance, Quality, Safety, Security, and IT teams to identify improvement opportunities and drive business initiatives.
- Lead or support continuous improvement projects utilizing Lean, Six Sigma, and Industrial Engineering methodologies.
- Support ISO 9001 Quality Management System requirements, including risk assessments, audits, corrective actions, and continuous improvement activities.
- Identify operational risks and collaborate with stakeholders to develop mitigation plans.
- Present analytical findings, recommendations, and project updates to management and cross-functional teams.
- Drive a data-driven culture by promoting effective use of analytics and performance management tools throughout the hub.
- Develop ad-hoc analysis to find improvement opportunities, visualization, root cause identification, on business indicators and processes.
Required Skills & Qualifications:
- Typically requires BS/BA in related subject area and 3-5 years' experience in related field or MS/MA and generally 1-3 years' experience in related field.
- 1 to 3 years data analysis and reporting automation experience.
- Proficiency in Microsoft office applications: Excel (advanced), PowerPoint (advanced), VBA knowledge desired
- Knowledge in BI tool, Power BI or equivalent
- Knowledge in MySQL, SSIS desired
- Python knowledge is a plus
- SharePoint knowledge is a plus
- Ability to work under tight timelines.
- Problem solving skills.
- Creative and open mindset
This job description is intended to provide a general overview of the position and is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, and additional duties may be assigned as required.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster