Administrative Assistant

Follows and models the values, mission, and culture of CCs. The Administrative Assistant provides clerical and administrative support to the Finance Department and other departments assigned. This position assists with daily administrative and accounting tasks, ensures smooth office operations, and occasionally supports warehouse shipping and receiving activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet office visitors and answer incoming calls in a professional, courteous manner.

• Manage the Customer Service line during normal business hours.

• Assist guests with loyalty accounts, online gift card funding, and general feedback resolution.

• Receive, sign for, and distribute office deliveries and mail.

• Sort, post, and distribute incoming and outgoing correspondence and packages.

• Print, distribute, and file invoices; perform routine document scanning and copying.

• Monitor and replenish office, kitchen, coffee, postage, and restroom supplies as needed.

• Order office supplies and maintain inventory for the corporate office.

• Maintain and update company contact information.

• Perform frequent data entry and verification in support of accounting and administrative functions.

• Reconcile and post daily sales transactions.

• Enter invoice data accurately and in a timely manner.

• Support warehouse shipping and receiving activities as needed.

• Utilize Microsoft Office Suite (Word, Excel, Outlook, etc.) for communication and documentation.

• Perform other clerical and administrative duties as assigned.

• Be Real. Be Exceptional. Be Passionate.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent interpersonal and communication abilities; able to interact positively with guests and colleagues.
• Demonstrated ability to follow detailed written and verbal instructions.
• Basic math proficiency, including the ability to work with fractions, percentages, ratios, and proportions.
• Problem-solving skills with the ability to collect and analyze data to draw valid conclusions.
• Ability to maintain a clean, organized, and efficient office environment.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Modeling CC’s values and behaviors fostering a positive, inclusive team environment
• Frequent sitting for extended periods; occasional bending, crouching, grasping, and reaching.
• Good hearing, vision, and verbal communication skills required.
• Work environment includes moderate noise levels and occasional exposure to warehouse conditions
• Valid driver’s license and reliable transportation for required travel (office product pickup, meetings, training, etc.).
• Strong communication skills: ability to prepare reports, write correspondence, and speak effectively before groups of team members or guests.

Since our inception in 1995, CCs Coffee House has remained one of the greatest places to work in every neighborhood we serve. Our mission to serve everyone better than anyone else is a guiding principle that applies to our guests as well as one another.

Lives the CC’s Coffee House core values—Be Real, Be Passionate, and Be Exceptional—by creating genuine connections with guests and team members, bringing energy and pride to daily operations, and consistently delivering outstanding service and product quality. The General Manager is responsible for achieving sales and profit goals, leading and developing their management team and team members, and ensuring CC’s standards are executed on every shift. Through strong leadership, clear communication, and effective cost management, this role supports team growth while driving quality, service, and financial performance.