What are the responsibilities and job description for the Salesforce Marketing Cloud - Business Systems Analyst - Hybrid position at CC Pace?
Business Systems Analyst - Salesforce Marketing Cloud/Adobe Experience Cloud
Hybrid position - 2x/week required in the Vienna, VA office
Position Overview:
Our client's DNS team is seeking a talented Business Systems Analyst with hands-on experience in Salesforce Marketing Cloud and Adobe Experience Cloud. In this role, you'll develop and modify transactional communications across multiple channels (email, push, SMS, and letters), implement personalization variables using AMPScript, validate Data Extension mappings, and support journey configuration and monitoring. This position offers an exciting opportunity to work at the intersection of marketing technology and business operations.
Key Responsibilities:
- Coordinate cross-functional teams to create and implement backend templates and integrations
- Support software releases and ensure smooth transitions to production
- Collaborate with business units to resolve issues and enhance functionality
- Monitor system performance and recommend enhancements
- Analyze and document business requirements, workflows, and system designs
- Conduct system and data analysis using statistical and modeling techniques
- Identify and implement process improvements and automation opportunities
- Research emerging technologies and align them with business goals
- Maintain compliance with industry standards and internal policies
Qualifications:
- Experience with Salesforce (preferred), HTML, SOAP UI API
- Experience with Adobe Experience Cloud
- Experience with Workfront, ADO, Jira, or other project management tools
- Strong analytical skills with experience in SQL
- Proven ability to lead projects and manage multiple priorities
- Effective communication and documentation skills
- Bachelor's degree or equivalent experience in a related field
- Advanced skills in Excel, Word, and presentation software
- Ability to interpret complex data and recommend actionable solutions
CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.
CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.
