Volunteer Coordinator

Volunteer Coordinator

Company Overview:

Cayuga Health is the region's leading healthcare system, dedicated to improving the well-being of the communities we serve. Through our commitment to clinical excellence, innovation, and compassionate care, we strive to eliminate barriers to better health.

At Cayuga Health, our team is built on values of integrity, collaboration, and excellence. We offer a dynamic and supportive work environment, professional growth opportunities, and the chance to make a meaningful impact on healthcare in the Finger Lakes and Central New York.

Position Overview
The Volunteer Coordinator plays a key role in building, maintaining, and growing a robust and engaged volunteer program at Cayuga Health. This position works collaboratively within the department and with hospital employees to identify opportunities for organizational benefit from proper deployment and use of volunteers. Handles scheduling, office projects and record-keeping related to volunteers.
The Volunteer Coordinator reports to the Senior Director of Philanthropy.

Key Responsibilities

Volunteer Services (80%)

• Responsible for accurate volunteer recordkeeping, including but not limited to processing new volunteer paperwork, maintaining address or membership changes, maintaining sign-in logs and schedules, following up on health records, documenting education, etc.
• Uses database system to keep records and generate reports for both department and compliance needs, such as tracking vaccination records.
• Responsible for recruitment, onboarding, and scheduling for Cayuga Medical Center volunteers. This includes scheduling volunteers for special events and projects.
• Builds strong and growing relationships with internal and external customers, including volunteers, employees, guests, patients, vendors, and the community.
• Represents the volunteer department at recruiting events and fairs, online, and on social media.
• Attends events and identify opportunities for recruiting additional volunteers.
• Assists with organization, planning, and facilitation of volunteer recognition events and annual education.
• Ensures all policies, procedures and guidelines (i.e. dress code, artificial nails, fragrance free etc.) are observed.
• Is responsible for attending all annual mandatory educational programs as required by position. Ensure all staff and volunteers adhere to safety, security, and infection control protocols.
• Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Medical Center.

Gift Shop (20%)

• Assists in Cayuga Gift Shop and works collaboratively with other Gift Shop department staff.
• Trains and helps to develop volunteers on their various roles in the gift shop, such as point-of-sale training. Maintains volunteer schedule.
• Performs periodic merchandise inventory.
• Receives orders

It is understood that this lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned.

Qualifications

Required:

• Associate's Degree in business, communications, nonprofit management, finance, or a related field, or commensurate experience.
• 3 years of experience in an office setting, with a strong focus on customer service, or administrative support.
• Excellent attention to detail and accuracy in data entry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle confidential information with professionalism and discretion.

Preferred:

• Customer service, strong leadership and team management skills.
• Proficient in Google Sheets.

Physical & Work Environment Requirements

• Primarily office-based with occasional event support requiring evening or weekend availability.
• Ability to stand and walk for extended periods
• Ability to frequently lift 15lbs and occasionally 25lbs.
• Must be able to travel between multiple hospital locations as needed

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.

Salary : $25 - $31