Sr. Manager Off-Premises Channels

Company Profile:

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Senior Manager, Off-Premises Channels

The Sr. Manager, Off-Premises Channels is responsible for owning the performance, growth, and economics of CAVA’s delivery and digital ordering business. This role operates as the business owner of off-premises channels, driving market penetration, optimizing channel mix, and ensuring strong unit economics while delivering seamless digital guest experience.

Reporting to the VP of Off-Premises & Catering, this leader will define how CAVA shows up across delivery and digital platforms, balancing growth, profitability, and operational feasibility across a rapidly scaling footprint.

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.

What You’ll Do

Own Channel Performance & Economics

• Own off-premises sales growth, channel mix, and market penetration strategy across delivery and digital ordering.
• Manage and improve key business metrics including revenue, contribution margin, fees, ratings, and guest experience.
• Identify and execute opportunities to improve conversion, frequency, and lifetime value.
• Drive clear, data-informed decisions to optimize channel economics and long-term profitability.

Lead Marketplace & Delivery Strategy

• Own relationships with third-party partners (e.g., DoorDash, Uber Eats), including performance, economics, and strategic positioning.
• Define CAVA’s marketplace strategy, including assortment, pricing, promotions, and placement.
• Evaluate and evolve the role of third-party platforms vs. direct ordering channels.
• Identify opportunities to reduce reliance on intermediaries and increase direct guest relationships over time.

Optimize the Digital Guest Experience

• Own the end-to-end digital ordering experience across pickup and delivery, ensuring it is simple, intuitive, and on brand.
• Partner with Technology and Digital teams to prioritize enhancements that improve conversion, speed, and usability.
• Ensure consistency and clarity across all guest-facing touchpoints.

Align Demand with Operational Reality

• Partner with Operations to ensure demand is aligned with restaurant capacity and execution capabilities.
• Identify and solve friction points impacting speed, accuracy, and guest satisfaction.
• Work closely with the Director of Catering Strategy to support catering delivery and channel integration.

Drive Cross-Functional Execution

• Partner across Marketing, Technology, Finance, and Operations to align on priorities, sequencing, and tradeoffs.
• Lead initiatives from concept through execution, ensuring solutions are scalable and operationally sound.
• Manage and develop supporting team members, including a coordinator responsible for day-to-day execution.

Qualifications

• 6–8 years of experience in digital, delivery, or multi-unit restaurant operations
• Strong understanding of marketplace dynamics, pricing, and fee structures within delivery ecosystems
• Proven ability to own and improve business performance metrics, not just manage channels
• Strong analytical and financial acumen, with experience evaluating unit economics and ROI
• Experience balancing growth, profitability, and operational constraints
• Ability to operate with high ownership and autonomy in a fast-paced, evolving environment
• Strong communication and cross-functional leadership skills
• Bachelor’s degree or equivalent experience

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The posting range is an all cash range.

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

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