Sr. Manager Off-Premises Operations

Company Profile:

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Senior Manager, Off-Premises Operations

The Senior Manager, Off-Premises Operations owns how catering, digital pickup, and delivery are executed within CAVA restaurants. This role is responsible for building scalable systems, workflows, and guardrails that enable Off-Premises growth while maintaining operational excellence and a high-quality guest experience.

Serving as the primary voice of the restaurant, this leader ensures all Off-Premises initiatives are feasible, repeatable, and effective at scale. Reports to the VP, Off-Premise & Catering.

What You’ll Do

Operational Model & System Design

• Build and continuously improve a scalable in-restaurant operating model for catering, pickup, and delivery.
• Define workflows, SOPs, and standards for order management, preparation, staging, and handoff.
• Identify and implement required tools, equipment, and system capabilities.
• Ensure seamless integration of off-premises fulfillment into restaurant operations.

Capacity Management & Execution Excellence

• Evaluate new initiatives and set clear operational guardrails for execution at scale.
• Define and manage capacity strategies, including order throttling and demand pacing.
• Balance growth with operational constraints to protect restaurant performance.
• Monitor execution across locations, driving improvements in speed, accuracy, and consistency.

Field Enablement & Continuous Improvement

• Partner with Field Operations and Learning & Development to support rollout, training, and adoption.
• Serve as the primary operations partner across Catering, Off-Premises, Technology, and other teams.
• Lead testing and pilots to validate operational models before scaling.

Feedback & Performance Monitoring

• Act as the voice of the restaurant, surfacing key insights, risks, and opportunities.
• Monitor execution performance across locations, including accuracy, speed, and consistency.
• Partner with field teams to identify and resolve operational challenges.

Qualifications

• 6–8 years of experience in restaurant operations, preferably in multi-unit or high-volume environments.
• Proven ability to design and implement scalable operational processes.
• Strong understanding of throughput, labor, and in-restaurant execution dynamics.
• Experience with POS systems, digital ordering platforms, and third-party delivery integrations.
• Demonstrated success leading cross-functional initiatives and field rollouts.
• Strong analytical, problem-solving, and communication skills.
• Ability to balance operational realities with business growth objectives.
• Ability to thrive in a fast-paced, evolving environment.
• Bachelor’s degree or equivalent experience.

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and non-exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The posting range is an all-cash range.

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

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