Donor Service / Intern Supervisor

The principal duty of all employees is to assist in the mission of the Church in the Diocese of Fort Worth. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

General Position Summary: Maintains proficiency of Raiser’s Edge Donor Database and related software. Processing batches of payments supplied by Accounting department’s daily deposits, or data entry of these batches prepared by others; assists with Campaign entries for the parishes and schools; answers constituents’ questions; scans completed batches for electronic storage; assists with filing; assists in upkeep of parish databases; maintains database for North Texas Catholic magazine; assists with credit card/direct debit processing and data entry of online gifts. Supervises work of student interns. 

Principal Accountabilities:

• Processing batches of payments supplied by accounting department’s daily deposits, or data entry of these batches prepared by others, and oversees work of student interns.
• Customer service to donors regarding questions or donation issues.
• Assist with balancing deposits received against data entry in Raiser’s Edge for all fundraising campaigns.
• Assist in upkeep of records in the donor database from parish rosters or returned mail.
• Scan completed batches for electronic storage; assists with filing.
• Perform all other duties and responsibilities as assigned or directed by the supervisor.
• Perform related duties based on location needs.
• Liaison for the Cristo Rey High School Corporate Work Study Program.
• Oversee training, daily tasks, and projects for interns.
• Maintain timecards, daily reports, and periodic reviews for interns. 

Typical Decisions and/or Recommendations Made in This Position:

Exercise discretion and independent judgment with respect to matters of significance.

Maintain the highest level of confidentiality.

Supervision Given and/or Received:

 Directs the work of student interns under the full supervision of the Director of Donor Services.

Internal Contacts:

• The Diocese, Priests, Principals, Business Managers, and employees.

External Contacts:

• Parishioners, diocesan vendors, local, state, and federal agency representatives, and auditors.

Working Conditions and/or Physical Requirements:

• This position works in a typical office environment but is subject to stress due to the evolving and quickly expanding needs of the Diocese, tight deadlines and moderate workloads.
• Ability to sit and perform computer work for lengthy periods of time.
• Able to access and maintain centralized departmental files. Involves extending arms and reaching files stored in multiple levels on shelves, climbing up a stepladder to access files.
• Ability to accept work interruptions while still remaining focused on duties.
• Data entry via computer keyboard that requires repetitive and frequent hand and wrist movements.
• Ability to lift up to 35 pounds without assistance and up to 60 pounds with assistance.

Travel Requirements:

• Infrequent travel, by car, may be required to Catholic Center, parishes and/or schools.

Education and Experience Preferred:

• High school diploma or GED
• Data Entry Skills 1-3 years required
• Preferred Raiser’s Edge Experience

Knowledge and Skills Preferred:

• Knowledge of office practices, record keeping techniques, and file maintenance
• Knowledge of common cash receipts processes, procedures, and safeguards
• Demonstrated ability to listen empathetically, make peace, and de-escalate
• Demonstrated history of good judgement.
• Demonstrated aptitude for adaptability and flexibility.
• Ability to use various computer software programs; strong computer skills in Microsoft Office Suite, especially in Word and Excel.
• Ability to use various office machines (copier, fax, phones, calculator, scanner, etc.) or ability to learn.
• Ability to meet deadlines and follow directives from Director of Donor Services or Chief Development Officer in a timely manner.
• Ability to receive, understand, retain, and complete verbal and written tasks.
• Ability to work independently as well as in teams.
• Ability to provide excellent customer service and work efficiently with staff, clergy, religious, and laity.
• Ability to honor and maintain confidentiality.
• Ability to work well with people from a diverse variety of audiences.
• Excellent organization, prioritization, and communication skills.

FLSA Designation: NonExempt (FT = 40 hours)