Donor Services/Intern Supervisor

General Position Summary: Maintains proficiency of Raiser’s Edge Donor Database and related software. Processing batches of payments supplied by Accounting department’s daily deposits, or data entry of these batches prepared by others; assists with Campaign entries for the parishes and schools; answers constituents’ questions; scans completed batches for electronic storage; assists with filing; assists in upkeep of parish databases; maintains database for North Texas Catholic magazine; assists with credit card/direct debit processing and data entry of online gifts. Supervises work of student interns. 

Principal Accountabilities:

-         Processing batches of payments supplied by accounting department’s daily deposits, or data entry of these batches prepared by others, and oversees work of student interns.

-         Customer service to donors regarding questions or donation issues.

-         Assist with balancing deposits received against data entry in Raiser’s Edge for all fundraising campaigns.

-         Assist in upkeep of records in the donor database from parish rosters or returned mail.

-         Scan completed batches for electronic storage; assists with filing.

-         Perform all other duties and responsibilities as assigned or directed by the supervisor.

-         Perform related duties based on location needs.

-         Liaison for the Cristo Rey High School Corporate Work Study Program.

-         Oversee training, daily tasks, and projects for interns.

-         Maintain timecards, daily reports, and periodic reviews for interns. 

Education and Experience Preferred:

-         High school diploma or GED

-         Data Entry Skills 1-3 years required

-         Preferred Raiser’s Edge Experience

Knowledge and Skills Preferred:

-         Knowledge of office practices, record keeping techniques, and file maintenance

-         Knowledge of common cash receipts processes, procedures, and safeguards

-         Demonstrated ability to listen empathetically, make peace, and de-escalate

-         Demonstrated history of good judgement.

-         Demonstrated aptitude for adaptability and flexibility.

-         Ability to use various computer software programs; strong computer skills in Microsoft Office Suite, especially in Word and Excel.

-         Ability to use various office machines (copier, fax, phones, calculator, scanner, etc.) or ability to learn.

-         Ability to meet deadlines and follow directives from Director of Donor Services or Chief Development Officer in a timely manner.              

-         Ability to receive, understand, retain, and complete verbal and written tasks.

-         Ability to work independently as well as in teams.

-         Ability to provide excellent customer service and work efficiently with staff, clergy, religious, and laity.

-         Ability to honor and maintain confidentiality.

-         Ability to work well with people from a diverse variety of audiences.

-         Excellent organization, prioritization, and communication skills.

For more information and to apply online visit: Here's a link to the job description and application information. https://lnkd.in/eapPQSdr