What are the responsibilities and job description for the DONOR SERVICE REPRESENTATIVE position at TBN?
General Job Summary
- Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters
- Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world
- Provide introductory support and communicate effective troubleshooting steps through various platforms, effectively diagnosing problems, and escalating issues to higher-level support, while monitoring timely resolution of inquiries
Requirements & Skills
- Previous high-volume customer service or call center experience
- Strong data entry and computer skills in a multi-tasking environment
- Strong Critical thinking skills and ability to problem solve – previous support desk experience a plus
- Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
- Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
- 40 wpm typing, 10-key proficiency
- Ability to discreetly handle sensitive and confidential information
- Enjoy an open-office, team-environment with significant interpersonal interaction