Operations Assistant I (FBH Hlthcare Ops Asst I)

WE ARE GROWING!

OPERATIONS ASSISTANT I

TUKWILA, WA

WHO WE ARE:

We are a values-driven organization, providing family oriented behavioral health care for children, youth and families, provided primarily in their own home and community. Our enthusiastic clinical teams provide whatever is needed to help children and youth remain safely in their own home with their family, restoring hope, providing intense mental health services and supports, and helping to strengthen the family unity. With sites located in Aberdeen, Bremerton, Burien, Olympia, Shelton, Tacoma, Tukwila, University Place, Vancouver, Yelm, WA and Portland Oregon. We offer comprehensive intensive, Wrap-around mental health services to a diverse population for youth and families. We employ ALMOST 800 energetic and compassionate employees.

WHAT WE VALUE:
Compassion Diversity Strength-Based-Approach Social-Justice & Our Staff!

WHAT WE OFFER:

• Excellent starting hourly range of: $24.21 - $26.03 per hour

BENEFITS:

• 12 paid holidays; plus 1 personal holiday each year!
• 3 weeks' vacation per year
• 12 sick-days per year
• Medical
• Dental
• Vision Insurance
• Life Insurance (1 times annual salary)
• Retirement Plans: 403-B Employee Savings Plan and an Employer Contribution Pension

Training and Supervision:

• Extensive training (i.e. WISe, De-Escalation, etc.)
• Daily supervision and support, as needed

This position is responsible for assisting the Family Behavioral Health site with the operations and service support necessary for smooth functioning of our FBH sites including general office management, administrative assistance, quality data entry and additional administrative supports including financial and Information technology. The Operations Assistant 1 performs administrative and office support activities for multiple services areas and service contracts. Duties include triaging telephone calls, receiving and directing site visitors, word processing and/or data input, creating spreadsheets and presentations using excel/PowerPoint, and ensuring documentation is filed correctly in clinical records. Strong communication skills are required. This position requires an individual who is efficient and comfortable being an active team leader and member of a team. The ability to multi-task, while maintaining complex schedules and managing administrative support duties, is also essential in this position. The Operations Assistant 1 should demonstrate resourcefulness, be a good problem solver and have strong organizational skills. This position requires a steady completion of assigned essential duties in a timely manner to be successful and must demonstrate the ability to prioritize work assignments based upon FBH site priorities.

JOB SUMMARY

General Office Management Duties

• Answer incoming phone calls, handle routine inquiries, and direct appropriate inquiries to appropriate staff person demonstrating strong communication skills.

• Provide outstanding customer services, greet visitors and clients and assist with inquires in a positive and helpful way.

• Coordinate and distribute incoming and outgoing mail.

• Assist with correspondence.

• Photocopy and collate data as requested to ensure trainings/meetings are supported.

• Maintain adequate office supplies (including paper supplies, coffee/snacks) for the smooth running of the office.

• Anticipate office needs based on current usage, identify supplies required and order as appropriate.

• Ensure contact information for staff is updated and maintain phone lists for staff.

• When needed, provide leadership/staff support for travel, including airfare, hotel and car rental using agency resources responsibly.

• Ensure office equipment is working and available for staff use, Interface with maintenance, copier repair, and cleaning crews so that workplace is clean, safe, and adequately supplied for staff to work.

• Take lead responsibility for cell phone set up, monitoring and equipment ordering, interface with wireless provider to order staff cell phones and resolve issues.

• Maintain appropriate use of agency credit cards for travel and other purchases, including documentation of use and communication to accounting.

• Assists in the hiring process by sending out correspondence for employment (postcards, acceptance letters, etc.), scheduling interviews and arranging interview packets.

• Assists with the checking of references for candidates.

• Assists in tracking mandatory HR requirements such as new hire paperwork, training certifications, performance evaluations, etc.

• Creates training reminders and assists in setting up for trainings for staff in all areas.

• Order food for meetings as requested.

• Provides administrative support to staff and leadership with file organization.

• Perform data entry tasks as requested.

• Other duties as assigned.

Data Entry

• Responsible for the quick and accurate entry of clinical and administrative data into the Electronic Health Record/management information system(s), to include: client registration and demographics, diagnosis, authorizations, clinical services, referral and exit information, outcome data, expenses/concrete costs, purchase orders, credit card vouchers, gift card usage, petty cash, etc.

• Assess the accuracy of clinical and administrative data prior to entry into EHR and facilitate corrections with supervisors and staff prior to entry to avoid Medicaid billing errors.

• Set up and maintain employee information and qualifications in the database.

• Responsible for initial and monthly Medicaid status checks for all mental health funded consumers in order to verify funding compliance and third-party coverage and input all changes into the management information system (MIS). Check error reports in data systems weekly and work with the Family Preservation MIS staff to resolve all errors prior to the end of the month.

• Enter completed consumer satisfaction surveys into the MIS.

• Verify all consumers’ funding and authorization limits monthly through state’s MMIS website and MHO or private insurance website.

• Closes out clients in the MIS when services are completed.

• Maintains up-to-date tracking list of open and closed clients.

Additional Administrative Supports-Financial and Information Technology

• Assist in preparing bi-weekly employee payroll by tracking, scanning and mailing completed timesheets.

• Assist in resolving payroll problems in a timely manner.

• Handle all aspects of petty cash and purchase orders from distributing, tracking, data entry, mailing and filing.

• Track inventory of gift cards and maintain spreadsheet and database.

• Manage office credit cards by maintaining receipts, checking balances, and coordinating with the accounting department to ensure timely payment.

• Handle all aspects of client needs checking account by processing check request, ensuring proper receipts are received, balancing leger and coordinating with accounting for transfer of funds.

• Coordinate with information technology staff/follow verbal instructions in setting up computers, working through IT issues.

• Install Electronic Health Record on computers when staff position requires the use of it.

• Other duties as assigned.

WHAT WE ARE SEEKING IN A CANDIDATE:

1. Associate’s degree or equivalent in experience.

2. Experience entering data into Electronic Health Records or similar data bases.

3. One year’s administrative support services experience working in an office with progressively increasing duties.

4. Strong computer skills especially in MS Office.

5. Accurate attention to detail with filing and data entry.

6. Excellent written and oral communication skills.

7. Excellent interpersonal and organizational skills.

8. Typing 50 words per minute, 10-key by touch.

9. Experience with multi-line phone system.

10. Must have reliable transportation, valid driver’s license, auto registration and automobile insurance.

11. Must have an acceptable driving record per CCS’ driving policy (required to provide current driving abstract).

12. Applicant must successfully pass required background checks prior to an offer of employment.

13. Ability to work both independently and as a member of a team.

14. Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

15. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

PREFERRED QUALIFICATIONS

1. Experience working in a non-profit organization.

2. Familiarity with social service/mental health terminology and practices.

ABOUT TUKWILA:

Tukwila’s earliest residents were members of the Duwamish Tribe with homes along the Black and Duwamish Rivers. They named the area Tukwila for the lush forests of hazelnut tress which grew throughout the area. Enjoy all the area has to offer:

• Located just south of Seattle, Washington, the City of Tukwila is dynamic and unique. It is recognized as one of the most diverse communities in the country, with more than 80 languages spoken in its schools. While the City has fewer than 20,000 residents, the daytime population includes more than 47,000 who work in Tukwila plus over 150,000 who visit the city on a daily basis.
• Tukwila, nestled in the hills surrounding major commerce corridors are quiet residential neighbors. Residents of the City enjoy small-town warmth, involvement and caring, while having the benefits of high-quality services and goods associated with larger cities.
• Perhaps, you are a runner, walker, or biker – Tukwila offers many trails, along rivers and parks, while enjoying a spectacular view of Mt. Rainier. Shop ‘til you drop at the largest retail mall in the Pacific Northwest.

If you are on our careers page and you are interested in being considered for this opening: please click on "Apply” to upload your resume and answer a few questions for consideration.

If you are not on our careers page: please copy and paste the following URL into your browser: FBH Jobs to view our opportunities. Search for your jobs of interest and click on “Apply” to upload your resume and answer a few questions for consideration.

Contact Karla Lacktorin, Regional Clinical Recruiter, at karlal@ccsww.org if you have additional questions.

Note for Internal Candidates: reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is and Equal Opportunity Employer supporting Diversity, Inclusion, and Social Justice. Please let us know if you need special accommodations to apply or interview for this position.