Program Supervisor (Seasonal), 801 East Men's Shelter

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

JOB SUMMARY: The Program Supervisor supervises staff in the Hypothermia shelters, and administration of Hypothermia facilities by coordinating and monitoring coverage ensuring that program and services are in accordance with best practice standards, contract/grant requirements, and agency practices and procedures. Ensure all Hypothermia shelter facilities are fully stocked with supplies as needed.

SUPERVISORY RESPONSIBILITY: Provides administrative supervision of up to 25 seasonal on- call employees.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Supervises a team of Shelter Monitors.

• Recruits, hires, conducts performance evaluations, and provide for staff professional development.
• Develops and implements processes to control and minimize overtime.
• Conducts regular staff meetings. and/or individual supervision meetings with staff as needed.
• Timely reviews and approvals of time sheets.
• Monitors clocking in and out procedures.
• Ensures consistent and timely shift scheduling.

• Ensure shift coverage, program and contract compliance.
• Provides supply and replenishment support to the program site.
• Completes and collects all facility documents as well as extra supplies daily from all locations, as needed.
• Completes all agency and contract required trainings, as well as monitor staff completion of trainings.
• Reports all incidents or staff violations to program leadership immediately via agency email and/or phone.
• Ensures the intake process for all clients is completed accurately and in a timely manner.
• Performs crisis intervention with regards to clients in the facility as needed.
• Ensures the cleanliness, safety, and security of the facility is maintained.
• Address staff concerns requiring resolution or follow-up in a timely manner.
• Participates in the continuous quality improvement (CQI) process to deliver best practice services.
• Enhances the client environment by creating a hospitable and customer-oriented facility.
• Reports unusual, risk-related and/or suspicious activities promptly as outlined in our incident report process.
• Takes prompt action to eliminate unsafe or hazardous conditions.
• Demonstrates a commitment to agency core values of integrity, dignity and respect.
• Mediates client or staff conflict as needed.
• Works collaboratively with team members to provide support to each other.
• Documents all client violations of facility rules.

EDUCATION and EXPERIENCE:

• High school diploma or GED required.
• 2 years of direct service experience working with the adult homeless or other adult vulnerable populations.
• 2 years’ administrative supervisory experience.
• Valid local driver’s license and clean driving record.

SKILLS and COMPETENCIES:

• Ability to establish and maintain cooperative working relationships.
• Ability to operate job related equipment including the use of basic computer programs and systems to effectively carry out the duties of the position.

Work Schedule: Friday - Tuesday, 11:00 PM - 7:00 AM