Medical Receptionist, (1284)

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

JOB SUMMARY: The Medical Receptionist is the initial point of interaction with our consumer/visitors either personally or by telephone. The Medical Receptionist will greet all visitors in a friendly manner, provide or direct them to the appropriate services required within the organization.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Greet visitors and consumers in a timely and friendly manner

• Maintain Privacy of consumers: always assure consumers confidentiality.
• Assure the readiness of the reception area for each working day; have all front desk activities fully operational at the start of business hours.
• Maintain forms and office supplies required for reception area of operations
• Routes calls to appropriate staff and announces visitors.
• Utilizes the Behavioral Health Electronic Health Record (Credible) as needed to identify the assigned staff person and/or supervisor.
• Makes new and follow-up appointments in the Behavioral Health Electronic Health Record (Credible) for providers in the Med Clinic.
• Serves as liaison between doctors and consumers.
• Answers preliminary non-medical questions.
• Makes reminder calls to ensure consumers are aware of their upcoming appointments.
• Calls consumers and reschedules cancelled or missed appointments within 48 hours of missed appointment.

• Updates insurance information, if necessary, in the Behavioral Health Electronic Health Record (Credible).
• Distributes the daily incoming mail and faxes.
• Tracks and monitors the visitor and other logbooks (vehicles and conference rooms).
• Reports elevator outages as necessary.
• Logs and monitors attendance sheets of consumers and staff as necessary.
• Schedules educational luncheons for staff in the clinic.
• Responsible for creating consumer IDs and uploading of said pictures in Behavioral Health Electronic Health Record (Credible).
• Performs other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• High School Diploma/GED.
• Two year’s administrative experience working in a physician’s office.
• Experience working in Behavioral Healthcare setting preferred.

SKILLS and COMPETENCIES:

• Knowledge of computer systems (MS Office products) MS Word, Outlook and Excel and the ability to navigate web-based applications.
• Must be able to interact appropriately with consumers with serious and persistent mental illness.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program

Work Schedule: Monday - Thursday, 9:00 AM - 6:00 PM and Friday, 9:00 AM - 1:00 PM