Shelter Program Manager - Winona Day and Overnight Shelter

Catholic Charities of Southern Minnesota

Choose Work With Purpose

Catholic Charities of Southern Minnesota is the social service arm of the Catholic Diocese of Winona-Rochester, serving the twenty southernmost counties of Minnesota. For over 75 years, we have served the poor and marginalized regardless of age, gender, ethnic background, or faith tradition — and we're looking for passionate people to carry that mission forward.

Lead with purpose. Serve with compassion.

Catholic Charities of Southern Minnesota is seeking an experienced, mission-driven leader to manage our drop-in shelter programs for adults experiencing homelessness. If you have a background in human services, a deep commitment to trauma-informed care, and the calm and confidence to lead in high-acuity situations, we want to hear from you.

About the Role

The Shelter Program Manager provides strategic and operational leadership across our adult drop-in shelter facilities. You'll oversee day-to-day operations, develop and mentor staff, guide teams through crisis and de-escalation, and ensure every person who walks through our doors is met with dignity, safety, and compassionate care. This is a senior leadership position with significant community impact and agency-wide responsibility.

What You'll Do

• Oversee daily operations of assigned drop-in shelter facilities in accordance with agency policy
• Hire, onboard, schedule, and evaluate staff, maintaining full coverage through scheduling and on-call rotations
• Develop and mentor staff through ongoing coaching, professional development, and clear performance expectations
• Conduct annual performance evaluations and implement performance improvement plans when needed
• Model and promote trauma-informed, harm reduction-centered communication and leadership
• Respond to after-hours emergencies and provide emergency coverage as needed
• Ensure facilities are safe, well-supplied, and operating efficiently
• Build and maintain relationships with county agencies, law enforcement, and community service partners
• Participate in Continuum of Care meetings, agency leadership meetings, and community stakeholder gatherings
• Serve on the management team and contribute to agency-wide strategic planning
• Keep the Director of Housing informed on operational, HR, and community relations matters

What We're Looking For

• Associate's degree required; Bachelor's degree in social work, human services, or related field preferred
• Minimum 3 years of experience in human services, including supervisory or team leadership experience
• Demonstrated experience serving individuals experiencing homelessness, mental health challenges, and/or substance use disorders
• Applied knowledge of Harm Reduction and Trauma-Informed Care models
• Strong crisis response instincts and sound clinical judgment in high-pressure situations
• Experience coordinating volunteers a plus
• Proficiency in Microsoft Word and Excel
• Ability to work respectfully and effectively with people of all cultures and backgrounds
• Strong commitment to confidentiality and professional ethics
• Valid driver's license; some travel required

Why Join Catholic Charities?

• Meaningful, senior leadership role with real community impact
• Work alongside a team that is deeply committed to dignity, equity, and compassionate service
• Opportunity to shape programs and contribute to agency-wide strategy
• Established organization with a strong regional presence in Southern Minnesota
• Supportive culture that invests in staff development and growth

Schedule & Physical Requirements

This role requires availability for some evenings, weekends, and after-hours emergency response. Occasional travel is required. The position involves physical tasks typical of a shelter environment; reasonable accommodations are available for individuals with disabilities.

How to Apply

Passionate about this work and ready to lead? Apply directly on Indeed or submit your resume and a brief cover letter to Catholic Charities of Southern Minnesota. Applications are reviewed on a rolling basis so apply early.

Additional Requirements

• Must be at least 18 years of age.
• Must be able to pass a background check.
• Commitment to the mission and values of Catholic Charities of Southern Minnesota.

How to Apply

Passionate about this work and ready to lead? Apply today. Applications are reviewed on a rolling basis — apply early.

Our Values

This position lives out the Catholic Charities values of respect, competence, empowerment, stewardship, joy, and compassion with clients, co-workers, and all those we serve.

Catholic Charities of Southern Minnesota is an Equal Opportunity Employer, including disability/veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay: $23.00 - $25.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have skills and knowledge acquired through at least one of the following?

A. Course of study in a health or human services related field leading to a bachelor of
arts, bachelor of science, or associate’s degree;

B. One year of experience with the target population served

C. Experience as a certified peer specialist according to Minnesota Statutes, section
256B.0615

D. Meet the requirements for unlicensed personnel under Minnesota Statutes, sections 144A.43 to 144A.483.

Education:

• Associate (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Winona, MN 55987 (Required)

Ability to Relocate:

• Winona, MN 55987: Relocate before starting work (Required)

Work Location: In person

Benefits:

Salary : $23 - $25