Refugee Services Intensive Case Manager (Full-time, $23/hour)

Thrive and Change Lives

Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice; helping people in need regardless of their religion, race, ethnicity, or nationality. We believe that all people have infinite value and are worthy of our respect and compassion. Above all, we are committed to creating hope and transforming lives.

We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Flexible Work Schedules

Remitted Tuition

Professional Development

Competitive Pay and Work Life Benefits

Professional Supervision and Coaching

Recognition and Appreciation Programs

Opportunities for Growth and Promotion

The Refugee Services Intensive Case Manager plays a vital role in meeting the needs of refugees with significant mental health or medical vulnerabilities. Ensure timely linkage of vulnerable refugees to appropriate medical and support services; vulnerable refugees include those with disabilities, single-headed households, elderly, LGBTQ, attached minors, and those with mental health issues or medical needs. Facilitate their attendance at crucial appointments and ensure that the clients consistently attend medical appointments and follow-up appointments, including following up on referrals to specialists, understanding and following doctor’s directions, including assisting with prescriptions and understanding medication, securing medical equipment and assisting with health insurance issues. Arrange and assist with transportation to medical appointments, as necessary. Assisting clients and showing them the ways to become self-sufficient while also being a key support and connector to resources. Provide supportive counseling and guidance to aid in their acclimation and integration into the community. Provide crisis intervention support when necessary. Assist families submit guardianship petitions on behalf of attached minors, as needed. Identify and connect refugees to additional support services, assisting with housing, public benefits, employment, education, and other resources. Work as a team with the Refugee Services staff to meet the overall needs of vulnerable refugees. Maintain a caseload of intensive case management clients, the case manager upholds diligent record-keeping practices, conducts online assessments and tracks progress with regular case noting. Fosters positive relationships with medical and mental health providers while actively seeking new partnerships to enhance services. Maintain timely case notes, service plan reviews, assessments, and enrollments as outlined by Catholic Charities USA. Other duties as needed.

This is a FULL-TIME, 35-hour per week position. Pay is $23.00/hour.

Education and/or Experience Required at Entry

• Associate degree in Human Services or a related field with two years of experience working with individuals who speak English as a second language, refugees, and individuals from diverse backgrounds.
• An equivalent combination of education and experience will be considered.
  
  
  

Licenses/Certificates/Clearances

• Valid N.Y.S. Driver's License.
• Child Abuse Registry clearance.
  
  
  

Skills/Abilities

• Ability to utilize electronic database systems.
• Proficiency in MS Outlook and MS Office.
• Strong customer service skills.
• Excellent oral and written communication skills.
  
  
  

Working Conditions and Environment/Physical Demands

• Ability to lift and carry up to 20 pounds.
• Mobility sufficient to drive to and participate in meetings at clients' homes and/or community facilities that may not meet Federal accessibility standards for disabled individuals.
• Manual dexterity sufficient to work with children/adults in a challenging and active environment.
  
  
  

Catholic Charities is an Equal Opportunity Employer and is committed to building on our foundation of a diverse workforce; and fostering an inclusive environment that encourages the recruitment and engagement of a workforce that fully represents the community we serve. We do not discriminate against any employee or applicant on the basis of race (including traits historically associated with race), color, creed, sex/gender (including pregnancy), age, disability, religion, national origin, citizenship, military/veteran status, marital status, familial status, prior arrest/conviction record, sexual orientation, gender identity, gender expression, status of being transgender, ancestry, domestic violence victim status, predisposing genetic characteristics or carrier status, reproductive health decision making, or any other basis prohibited by law.