What are the responsibilities and job description for the Intensive Family Care Manager position at cayugacounseling?
Purpose of the Job:
The Family Care Manager serves as the primary point of contact for families who are referred to by the Department of Social Services and have complex needs including, but not limited to, housing and financial instability, unmet health and mental health needs and family stressors.
Essential Functions: (All functions are essential unless noted otherwise)
- Comprehensive Family Engagement: Build strong, trusting relationships with families presenting with intensive or complex needs, serving as a single, consistent point of contact to reduce duplication of services
- Hotline Assessment & Planning: Conduct thorough intake and ongoing assessments to identify family strengths, needs, and barriers. Develop integrated service plans that streamline supports and reduce involvement from multiple programs.
- Service Coordination & Navigation: Act as the lead coordinator to connect families with essential resources (housing, healthcare, education, financial support, legal services, etc.) while consolidating services across agencies and minimizing fragmentation.
- Advocacy Across Systems: Represent family needs within child welfare, criminal justice, healthcare, school, and social service systems to ensure services are unified, family-centered, and non-duplicative.
- Crisis Response & Stabilization: Provide timely intervention in urgent situations, help families de-escalate crises, and work toward long-term stability through consistent follow-up and coordinated care.
- Skill-Building & Family Empowerment: Support caregivers in strengthening parenting, communication and coping skills, with the goal of increasing family resilience and decreasing reliance on multiple outside programs.
- Cross-Agency Collaboration: Work closely with community partners to align services, share information (as permitted), and coordinate efforts to families experience a seamless system of care.
- Documentation & Accountability: Maintain detailed, timely case records that track progress, service reduction, and family outcomes, ensuring compliance with program and funding requirements.
- Cultural responsiveness & Trauma-Informed Practice: Deliver all services in a way that is trauma-informed, culturally responsive, and respectful of family values and identities.
Knowledge, Skills and Abilities:
- Minimum of 2-3 years of experience working directly with children and families, particularly those impacted by trauma, poverty, domestic violence, child welfare, or other complex needs.
- Experience in case management, advocacy, counseling, or family support services strongly preferred.
- Bachelor's degree in social work, human services, psychology, or a related field preferred but not required. Equivalent combinations of education, training, and professional experience will be considered.
- EEO
Benefits:
3 weeks PTO in your first-year, 4weeks in your second year.
48 hours of wellness time annually (4 hours accrued per month)
96 hours of sick time annually (8 hours accrued per month)
10 Holidays off per year including 1 Floating Holiday
Agency sponsored life and dental insurance for employees, family plans are also available
6 Different Health Insurances to choose from
Sabbatical: After 5 years of service, you are eligible for 4 Weeks of Paid Time Off that doesn't go against your other PTO
none