Resident Life Navigator

Applications accepted on an ongoing basis until position is filled.

Resident Life Navigator

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early

Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply.

PURPOSE OF POSITION:

A Resident Life Navigator at Catholic Charities:

• Provide crisis intervention and milieu management to provide a safe, stable, and positive environment.
• Adhere to and enforce shelter rules.
• Answer phone calls including crisis calls and return all messages left.
• Provide information, referral, and advocacy to shelter residents and crisis callers.
• Complete all required paperwork accurately and in a timely manner.
• Orient new participants to shelter and explain house rules.
• Monitor and check daily chores.
• Perform room checks and hold residents accountable to the regulations and polices of Marisol Homes.
• Complete regular urine drug screenings of participants.
• Attend weekly staff meetings and monthly supervisions as scheduled.
• Participate in the upkeep of the house, report all maintenance, food, and supply needs to the supervisor promptly.
• Complete safety check at start of each shift and frequently throughout shift.
• Supports, promotes, and adheres to Catholic Charities’ vision, mission, values, and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Regular and predictable attendance.

OTHER DUTIES AND RESPONSIBILITIES

• Conduct tours and speaking engagements as needed.
• Participate in completing inventories and monthly reports.
• Good steward of Agency human, financial, and capital resources
• Participates effectively as a team member through communication, cooperation, information sharing, and problem solving.
• Participates in staff trainings and programs as required.
• Maintains the cleanliness of the staff office.
• Accept, log, and write thank you notes to the donors and supporters of Marisol Homes along with sorting through and managing the items donated.
• Any other tasks or duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

• Ability to effectively work with women in crisis situations
• Strong interpersonal communication skills
• Basic computer skills to enter data, create communications and generate reports
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.

EDUCATION and/or EXPERIENCE

Six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to handle and feel. The employee frequently is required to climb stairs, stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

OTHER

Equipment Used: Computer along with general office equipment, and general cleaning products and equipment.

COMPENSATION & BENEFITS: $20 plus $1 overnight shift differential. 11:59p-8: 30a Sunday through Thursday

Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety;Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:

• Shift is Full Time
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

**Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

ARE YOU READY TO JOIN OUR TEAM?

If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!

We conduct background checks as part of our hiring process. Drug-Free Workplace

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EEO/AA