Associate, Shelter Daytime

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment
• Accurately and promptly completes all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment.
• Maintains current knowledge of on-going events and changes by reading old logs
• Enforces shelter rules uniformly and consistently.
• Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between participants and summoning emergency personnel
• Strives to make volunteers and guests feel welcome.
• Communicates with other staff to resolve problems with individual participants.
• Completes necessary records and reports, including on the computer or manually, as directed.
• Distributes and inventories supplies.
• Provides appropriate information and referrals.
• Keeps supervisor informed on shelter developments.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of participant and agency information.
• Regular and predictable attendance.
• Adheres to Agency confidentiality and HIPAA expectations.
• Is responsible for answering phone and providing internal referrals and external referrals to community partners.
• Assists safety desk in verifying urine analysis results and completing breathalyzers.

OTHER DUTIES AND RESPONSIBILITIES

• Good steward of Agency human, financial, and capital resources
• Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
• Participates in staff trainings and programs as required.
• Helping participants safely exit building in an emergency.
• Any other tasks or duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

• Experience working with people in crisis
• Ability to remain calm in stressful and/or emergency situations
• Ability to effectively communicate verbally and in writing
• Basic knowledge of word processing and typing ability to enter participant information
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.

EDUCATION and/or EXPERIENCE

Attended some college working towards an Associate or Bachelor’s degree (BA/BS); and 3 to 6 months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Bilingual English/Spanish preferred.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands, speak, see, and hear. The employee frequently is required to stand, walk including up and down stairs, sit, and reach with hands and arms. The employee is occasionally required to stoop and bend. The employee must frequently lift and/or move up to 20 pounds and occasionally lift up to 40 pounds. Must be able to carry out physical demands emergency procedure protocol.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel: Minimal within local area.

The noise level in the work environment is usually moderate.

COMPENSATION & BENEFITS:

Tuesday thru Saturday 6:00 am to 2:30 pm and for the pay $19hr/$20 for bilingual

Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:

• Shift is Full Time
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.)
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

**Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

ARE YOU READY TO JOIN OUR TEAM?

If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!

We conduct background checks as part of our hiring process.

Drug-Free Workplace

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EEO/AA