Daytime - Resident Life Supervisor

Description

Applications accepted on an ongoing basis until position is filled.

Resident Life Supervisor Samaritan House

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927.

We serve tens of thousands of people each year in seven ministries: Marisol Services, Early

Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling,

Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of

Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where

self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants

and program participants of all faiths; as well as an inclusive and welcoming environment for staff,

volunteers, and program participants. Candidates who bring diversity to our team are encouraged

to apply.

PURPOSE OF POSITION: 

SUMMARY

Supervises the general, daily operations of Samaritan House front desk and safety desk. Provides Shelter Associate and Safety Associate training and guidance. Provides daily direct to participant service. Supports the Operations Manager as needed for the benefit of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates and implements training materials to educate and train Shelter Associates and Safety Associates to create a professional, efficient, and consistent operations.
• Utilizes constructive criticism to ensure Shelter/Safety Associates consistently demonstrate mastery of required job skills and emphasize the importance of clear written and verbal communication.
• Applies appropriate techniques and standards in program development and service delivery.
• Implements program objectives and performance standards as directed by supervisor/ management consistent with our mission and Catholic teachings.
• Conducts performance reviews for Shelter/Safety Associates in conjunction with Operations Manager.
• Maintains accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports. Ensures Shelter/Safety Associates are completing required reports on time.
• Completes necessary administrative duties (paperwork, etc.) timely and accurately.
• Ensures consistent and timely communication of participant issues to other appropriate staff.
• Provides customer service to all visitors and participants and assists them to authorized areas.
• Resolves participant issues/disputes following Samaritan House policies and procedures.
• Responds appropriately and resolves emergency/crisis situations (medical, facilities, etc.)
• Approves timesheets for direct reports. Works with Operations Manager to oversee employee shift scheduling and time off requests.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of participant and agency information and teaches Shelter Associates proper techniques to uphold HIPAA requirements.
• Regular and predictable attendance.
• Facilitates bi-weekly 1-1s to support shelter staff.

OTHER DUTIES AND RESPONSIBILITIES

• Provides administrative support to the Manger of Operations as requested.
• Good steward of Agency human, financial and capital resources.
• Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
• Responds to emails and other requests in a timely manner.
• Participates in staff trainings and programs as required.
• Any other tasks or duties as assigned.
• Helping participants safely exit building in an emergency
• Manage the on-call phone on a rotating basis.

SUPERVISORY RESPONSIBILITIES

Shelter Associates and Safety & Security Associates

Requirements

QUALIFICATIONS

• Demonstrates ability to remain calm and respond appropriately in crisis situations.
• Strong organizational, communication, interpersonal and presentation skills.
• Intermediate knowledge of computers to input information, maintain participant and program data, generate reports, and create communications.
• Ability to effectively lead and motivate staff through application of Agency values.
• Expresses excellent interpersonal and communication skills, flexibility and willing to shift priorities as needed.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree (BA/BS) in related field such as social work, psychology, criminal justice, human services and 2-4 years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• First Aid Certificate and CPR required. HMIS and ETO training.
• Valid CO driver’s license, satisfactory driving record and proof of insurance required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to handle and feel. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and regularly lift and/or move up to 25pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel: Minimal within local area.

The noise level in the work environment is usually moderate.

OTHER

• Equipment Used: General Office

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel as classified.

Catholic Charities is a drug free workplace.

COMPENSATION & BENEFITS:

Compensation: $23.00/Hour; $1.00 Bilingual Differential. Shift Tues-Sat 6a-2:30P

Training: We provide a robust training curriculum that will support our employees throughout their

career. Training provided within the first year of employment includes: De-escalation & Safety;

Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed

Care; and many more.

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding

environment, eligible Catholic Charities employees receive a generous benefits package, including:

• Shift is Full Time
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.)
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

**Part-time employees (20-29 hours per week) also receive paid annual leave, company paid

holidays, and 403b retirement plan with agency contribution and match.

ARE YOU READY TO JOIN OUR TEAM?

If you are ready to make answer the call and make a difference, please submit your application

online at ccdenver.org/careers. We look forward to meeting you!

We conduct background checks as part of our hiring process.

Drug-Free Workplace

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all

local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions

involving any aspect of employment or volunteer relationships without regard to any status or

characteristic protected by local, state, or federal law, other than those positions which are

deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful

discrimination and/or harassment is inconsistent with our philosophy of doing business and will not

be tolerated. This policy applies to all terms and conditions of employment, including recruiting,

hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EEO/AA

Salary : $23