What are the responsibilities and job description for the Monitoring Lead- Application Hosting position at Catapult Federal Services?
***NOT OPEN TO C2C***
Monitoring Lead- Application Hosting
Public Trust (OR be willing to obtain, U.S. Citizenship Required)
Washington DC (5 days a week in office)
Job Description and Duties
- Assist in driving, standardizing, and managing unified configuration management database.
- Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysis.
- Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
- Create and provide intuitive and informative dashboards on current and past performance and service status.
- Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.
- Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
- Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
- Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
- Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery.
Required Education and Experience:
- Must have extensive knowledge of multi-vendor server operating systems.
- Minimum of 7 years of experience related experience
- Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic
- Direct experience and expertise with Management Protocols including SNMP, and WMI
- Scripting Experience: PowerShell, VBScript, and/or other scripting experience
- Experience managing monitoring systems with >250 Host and/or >3000 sensors
- Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios
- Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions
- Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.
Preferred skills and qualifications:
- Experience supporting a 24x7 operations environment
- Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components
- Systems administrator experience managing Windows and/or Linux operating systems
- Expert level experience with scripting and automation
- Experience integrating monitoring tools to operate through ServiceNow
- Experience automating alerts to generate Service Tickets
- Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management
- ITIL certification(s) including Foundations and above strongly preferred
- Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience
- Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
- Experience with visualization and computational tools