What are the responsibilities and job description for the Mail Engineer position at Catapult Federal Services?
***Not Open to C2C***
Location: Washington D.C. (Hybrid 2 days a week on-site work)
Clearance: Public Trust (OR being willing to obtain, U.S. Citizenship Required)
Top Qualifications, Skills, Experience or Certifications:
- Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Google Workspace (including Gmail, Drive, and Admin Console), Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance.
- Must have minimum of 8 years of experience supporting Enterprise Messaging Services.
- Certified in Microsoft O365 or equivalent.
Job Role Specific Requirements:
- Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services.
- Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure.
- Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations.
- Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality.
- Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects.
- Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors.
- Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks.
- Assess and report performance, access, licensing, capacity, and recommend solutions.
- Participate in 24/7 rotation of On-Call support.
- Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders.
- Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles.
Preferred skills and qualifications:
- Certified in Microsoft O365 or equivalent.
- Can maintain an effective customer relationship and workload/portfolio management with Federal and Contractor leadership, as well as End-users for delivery of Mail and MDM services.
- Highly cohesive team member and a change agent while serving as a consultant.