PBX Operator

PART ONE: Dimension and Description

Primary Purpose: To ensure that phone is answered in a timely manner within three rings. And other billing duties as assigned.            

Formal Policy-Setting Responsibilities: Formally responsible for making recommendations regarding policies associated with the job’s purpose and essential responsibilities.                                 

Routine Decision Making: Answering phones professionally and timely. Transferring of calls accurately. Working account receivable of specific financial class, and other duties as assigned. Processing refunds, ordering supplies, process medical billing request.

Formal Supervisory Responsibility: Formally responsible for providing input into policies associated with the job’s purpose and essential responsibilities.                                                             

Unusual Working Conditions: None                                       

Education and Certification required for the Position: High school education.

PART TWO: Essential Responsibilities and Tasks

A.            Answers all incoming call to Cass Regional Medical Center. (82% of time)                            

1.            All calls answered within three rings in a pleasant professional voice identifying, Cass Regional Medical Center and self representing all Cass Regional Values.                                                     

2.            Provides excellent customer service to all individuals.                                     

3.            Messages and transfers are performed professionally ASAP                         

B.            All Emergency Procedures are relayed professionally. (3% of time)                                                         

1.            Knows and follows hospital codes and emergency procedures (ie: code red, black etc)

2.            PBX Emergency Manual and Business Office Red Environment of Care are reviewed monthly and kept up to date          

3.            Update Phone lists are kept and made accessible to back up.

C.            Business office activities as directed by Billing Coordinator or Director. (10% of time)    

1.            Processes Medical billing requests

2.            Special projects as assigned in between calls

D. Actively Participates in Billing Office Operations. (5% of time)

1.            Willingly takes on other duties as assigned.                                                         

2.            Uses available resources efficiently and effectively. I.E., Manuals, Internet Payer Websites, etc.  

3.            Participates in process improvement for business office procedures and actively follows all policy and procedures of the department.

4.            Actively participates and follows all department policy and procedures

Required Knowledge: Knowledge of phone directory and PBX operations, emergency preparedness, computer software programs.  Understanding of Work Comp and third party liability claims such as Motor Vehicle.  Understanding of placing of liens.  Insurance payer guidelines, Understanding of Washington Public Company denial and remittance codes.                                  

Required Skills and Ability: Management skills; application and maintenance of computer skills; verbal and written communication skills, knowledge of office machines; and 10 key ability. Ability to prioritize and work independently, problem solving skills.