What are the responsibilities and job description for the Patient Access admitting position at CASS REGIONAL MEDICAL CENTER?
Primary Purpose: To accurately process all hospital Registrations/ Admissions in a timely and organized manner striving for the best customer service possible.
Formal Policy-Setting Responsibilities: No formal responsibility. The policies associated with the job’s purpose and essential responsibilities are set by others.
Routine Decision Making: Determines what area the patient must report to and in what admitting classification they are put in.
Formal Supervisory Responsibility: No formal supervisory responsibility.
Required Knowledge: Insurance and general PC knowledge, medical terminology.
Required Skills and Ability: Excellent communication skill; problem solving; organizational skills; proficiency in keyboarding/computer use, multitasking, critical thinking skills. Deal effectively with emotionally charged situations.
Unusual Working Conditions: None
Education and Certification/ Registration required for the Position: High school education.
PART TWO: Essential Responsibilities and Tasks
Accurately collects demographic and Insurance information from patients or their responsible party and processes paperwork necessary for registration to Emergency, Inpatient, and Outpatient settings. (55% of time)
1. Treats each customer as the most important person and handles paperwork in a timely manner.
2. Displays communication skills by listening to customers and hospital staff, speaking in a clear and friendly way over the phone and face to face.
3. Checking patients in and out when they arrive for medical appointments.
4. Need to stay organized as each customer that is registered creates a paper trail that needs to be accurate and in order.
4. Obtains signatures for consent of treatment on all patients at time of registration and makes sure the patient is aware of their rights and responsibilities.
5. Documenting insurance information, personal information, payment methods and other important patient information.
6. Updating patient files and appointment information accurately.
Co-pay collections (5% of time)
1. Attempts to collect co-pays on all patients according to policy and procedure and insurance estimates.
3. Always treats customers courteous and professional if questions or problems arise.
3. Handle all payment inquiries and provide receipts to patient.
4. Daily Reconciles cash drawers at end of shift.
Benefit and insurance verifications (35% of time)
1. Verify insurance(s) eligibility on all patients during the registration and pre-registration process.
Other duties as assigned (5% of time)
Qualifications:Previous customer service or patient facing experience. Prior experience with reading, explaining or checking real time eligibility with insurance payers.