Medical Assistant

PART ONE: Dimension and Description

Primary Purpose: To provide safe high-quality patient care while following all standards of care and regulatory requirements. To provide timely and accurate documentation to assist in billing of services and ensure a complete medical record. To provide Patient and family education.  To ensure patient satisfaction by providing the highest level of customer service, assisting in identification and implementation of strategic initiatives including using AIDET in accordance with hospital mission, vision and values.  

Formal Policy-Setting Responsibilities: Formally responsible for making recommendations regarding policies associated with the job's purpose and essential responsibilities.                                

Routine Decision Making: Determine patient/ physician needs and act accordingly. Determine appropriate patient scheduling via the provider template.  Collaborate with team as appropriate to determine patient criteria such as records and insurance have been met. Review for appropriate referrals and ensure patient education.  Review opportunities for process improvements.                            

Formal Supervisory Responsibility: No formal supervisory responsibility.                                              

Required Knowledge: Knowledge of nursing skills; venipuncture; patient triage; pharmaceuticals; operation of equipment; insurance company requirements, disease processes, regulatory requirements, and prior authorization process/ICD10 codes.    

Required Skills and Ability:  Ability to multi-task and prioritize patient assessment and nursing care.  Ability to work independently and as a team. Use of critical thinking skills to identify, analyze and prioritize issues. Assist in identification of solutions in collaboration with others.

Unusual Working Conditions: Risk of blood, body fluid contamination. Potential exposure to hazardous drugs and chemicals.          

Education and Certification/ Registration Required for the Position: Current Medical Assistant certification. BLS required.