What are the responsibilities and job description for the Concierge position at Cass Health?
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Position Summary
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The Entrance Screener implements assigned protocols to ensure that patients, visitors, vendors and others coming to Cass Health meet established standards.
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Education and Experience Requirements
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EDUCATION:
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Required:
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None
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Preferred:
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LICENSES AND CERTIFICATIONS:
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Required:
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Valid Iowa Driver's License
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Preferred:
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TRAINING AND EXPERIENCE:
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Required:
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Ability to take appropriate action in response to the situation at hand
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Ability to read and understand oral and written instructions
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Proficient communication and interpersonal skills
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Excellent customer service skills
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Ability to be flexible and demonstrate accountability
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Preferred:
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Essential Job Functions
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Implements current entrance screening process.
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Participates as a member of a supportive and collaborative team.
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Follows current personal protective equipment protocols.
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Ensures the highest level of customer service in all interactions.
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Communicates concerns and/or issues that arise in a timely manner to the appropriate person.
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Implement Valet Service for patients and visitors in an effort to provide a superior experience.
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Evaluate ambulation needs of patients and visitors and offer assistance with assigned scope, securing additional assistance from other appropriate CCHS staff as necessary.
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Performs all other duties as assigned.
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