PIT SHIFT SUPERVISOR

Job Description:

The Pit Shift Supervisor will oversee all activities of the table games department to ensure efficient operation.

Job Requirements:

• Develop employees in both work-related skills and customer service areas.
• Provide motivation, guidance and support to employees. 
• Allocate the staff to tables ensuring the integrity of the game is not jeopardized.
• Identify the individuals who need attention and / or training.
• Ensure that training is conducted for all new team members.
• Ensure employees adhere to the gaming procedures, as set out in the Casino Fandango Procedures’ manual.
• Conduct appraisal of the staff on a timely basis.
• Resolve customer complaints / disputes where possible or refer such matters to the manager.
• Ensure the highest standards of appearance, communication and cooperation are upheld, and guide / direct employees to the same standard.
• Will work with the Dual Rate Dealers to directly supervise floor staff within the gaming area. 
• Must maintain excellent customer service skills.
• Maintain an open line of communication with Management.
• Maintain a positive and professional demeanor during all interactions with guests and fellow team members.
• Other duties as assigned.

Education and Experience:

• 21 years of age or older.
• High School Diploma or GED required.
• Minimum of 5 years’ experience in the gaming industry.
• 2 years in supervisory role required.

Additional Requirements:

• Strong computer skills with the ability to utilize MS Office applications.
• Ability to deal with inebriated customers in a courteous manner.
• Must have the ability to successfully interact with other team members and management.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Excellent verbal and written communication skills.
• Must be flexible and able to work all shifts any weekend and holiday.

Required Work Cards

• Gaming Registration

Machinery, Work Equipment, Programs, Software, Hardware Used

• Paycom system