What are the responsibilities and job description for the PIT SHIFT SUPERVISOR position at CASINO FANDANGO?

Job Description:

The Pit Shift Supervisor will oversee all activities of the table games department to ensure efficient operation.

Job Requirements:

Develop employees in both work-related skills and customer service areas.
Provide motivation, guidance and support to employees.
Allocate the staff to tables ensuring the integrity of the game is not jeopardized.
Identify the individuals who need attention and / or training.
Ensure that training is conducted for all new team members.
Ensure employees adhere to the gaming procedures, as set out in the Casino Fandango Procedures’ manual.
Conduct appraisal of the staff on a timely basis.
Resolve customer complaints / disputes where possible or refer such matters to the manager.
Ensure the highest standards of appearance, communication and cooperation are upheld, and guide / direct employees to the same standard.
Will work with the Dual Rate Dealers to directly supervise floor staff within the gaming area.
Must maintain excellent customer service skills.
Maintain an open line of communication with Management.
Maintain a positive and professional demeanor during all interactions with guests and fellow team members.
Other duties as assigned.

Qualifications:

Education and Experience:

Additional Requirements:

Strong computer skills with the ability to utilize MS Office applications.
Ability to deal with inebriated customers in a courteous manner.
Must have the ability to successfully interact with other team members and management.
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
Excellent verbal and written communication skills.
Must be flexible and able to work all shifts any weekend and holiday.

Required Work Cards

Machinery, Work Equipment, Programs, Software, Hardware Used

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