What are the responsibilities and job description for the Software Implementation Specialist Utility Billing position at Caselle?
Software Implementation Specialist
Schedule: Mon-Fri, 8am-5pm | Flexible Work Environment
Are you passionate about software and driven by the challenge of making software implementations seamless and successful? Do you thrive in a fast-paced, innovative environment where implementing new software applications and client success are top priorities? If so, we want you on our team! Our company is a leading provider of local government software-powering government, empowering communities-and we are seeking a high-energy, detail-oriented Software Implementation Specialist ready to make an impact.
In this exciting role, you will lead software implementations from start to finish, ensuring each client's unique business processes are fully supported. From system setup and data conversion to post-go-live support, you'll be a key player in helping clients transition smoothly to our cutting-edge solutions. Your expertise in data conversion and application set-up, attention to detail, and communication skills will be critical as you provide exceptional service and support throughout every stage of the software implementation process.
Your core responsibilities will include configuring software to match client workflows, providing robust data conversion services, delivering onsite and web-based training, and creating helpful documentation and videos. You'll also collaborate closely with clients to resolve technical issues, using your implementation background to diagnose, replicate, and document complex problems-many of which may require development team involvement. You'll become a go-to resource for ongoing support, bringing your skills to ensure performance is optimized and issues are resolved swiftly.
This role is perfect for someone who is energized by client interaction, thrives on problem-solving, and is eager to work within a collaborative and growth-oriented team. You'll regularly use your implementation expertise to improve system performance and efficiency, and your passion for software will help empower communities through better software. If you're ready to combine your technical aptitude with a love for customer success, you'll excel here.
Our culture is fast-paced, innovative, and collaborative. We believe in lifting each other up, pushing for excellence, and building software that makes a real difference. You'll join a company that values your contributions and supports your development with clear performance goals and ongoing mentorship.
In addition to meaningful work and a flexible environment, we offer competitive pay, health and dental insurance, 401(k), generous paid time off, paid holidays, work-from-home opportunities, and access to a network of exceptional clients.
If you're ready to take your career in software implementations to the next level and lead the charge on industry-leading software implementations, we invite you to apply today. We've made it simple-just click to complete our quick 3-minute application process and start your journey toward a rewarding future with us.
Don't wait-join a team where your skills truly matter!