What are the responsibilities and job description for the Dispatcher Customer Service position at Cartage Xperts Co?
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will be responsible for helping customers with immediate action by offering best -in-class response to their requests, as well as providing direction and guidance to our drivers and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
The Dispatcher/Service Coordinator must have the ability to work in a fast-paced environment while being self motivated to provide exceptional customer service while interacting with customers by phone, directing technicians, taking inbound and making out bound calls to our client. You must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. The ideal candidate will have exceptional memory and multi-tasking skills, including but not limited to:
The Dispatcher/Service Coordinator must have the ability to work in a fast-paced environment while being self motivated to provide exceptional customer service while interacting with customers by phone, directing technicians, taking inbound and making out bound calls to our client. You must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. The ideal candidate will have exceptional memory and multi-tasking skills, including but not limited to:
- Answer all incoming calls before the 3rd ring
- Collect and document information from callers
- Prioritize calls according to the level of urgency
- Transmit information to the appropriate person or department
- Direct response units to appropriate location
- Monitor status of response team
- Take customer request regarding pickup or delivery
- Document and update customer records based on interactions in Crown or Trinium
- Develop and maintain a knowledge base of the evolving products and services
- Keep drivers advised of congestions at airline terminals and rail terminals
- Forward all quote requests to manager for pricing
- Be the liaison between the driver and fleet manager on drivers request
- Select specific trucks for each rout based on volume and equipment availability
Qualifications
- High school diploma/GED
- Previous experience as a Dispatcher or in a similar position
- Experience in freight forwarding industry preferred
- Excellent typing and data entry skills
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
- Positive and professional demeanor
- Ability to build rapport with clients
- Ability to problem solve and be a team player
- 2 years experience in dispatching preferred
- Must be able to pass drug screening and background check
- Must be able to work in the USA
WELCOME TO CARTAGE XPERTS
We are U.S Customs Bonded Carrier who is TSA compliant and also a proud member of The United States Customs Trade Partnership Against Terrorism also known as C-TPAT.
Cartage Xperts Life Science works diligently to safe guard the products that are transported while ensuring the integrity of the shipment is kept at all times while offering full visibility and security control methods for critical healthcare shipments, regardless the day and time that we are called in to duty, we always have one person in mind, the patient.