Customer Service Representative and Dispatcher

Electric Work Force

Customer Service Representative and Dispatcher

Location: Berkeley, IL (remote or hybrid considered for qualified U.S.-based candidates)

Be the First Voice Customers Trust

Electric Work Force is a customer-focused electrical company serving Chicago and the surrounding suburbs. We are known for prompt service, clear communication, upfront pricing, and professional electrical solutions. Our office team plays a major role in creating a great customer experience from the very first phone call.

We are hiring a U.S.-based Customer Service Representative and Dispatcher to support daily office operations, customer calls, scheduling, and technician dispatching. This person will be the first point of contact for many customers, so strong communication, professionalism, and follow-through are essential. This is a part-time position with the potential to grow into full-time as the company continues to expand.

Key responsibilities:

• Answer incoming customer calls in a friendly, professional manner
• Gather customer information and book service calls accurately
• Schedule and dispatch technicians to service appointments
• Communicate with customers regarding arrival windows, delays, and scheduling updates
• Help organize paperwork, filing, and office documentation
• Assist with office coordination and basic purchasing support as needed
• Debrief technicians after calls and help confirm job details
• Track appointments, completed calls, and customer follow-ups
• Maintain a positive, calm, and helpful tone with customers and team members
• Follow company processes and help improve office efficiency

Qualifications:

• Customer service, call center, dispatching, or office admin experience preferred
• Strong verbal and written communication skills
• Strong verbal and written English communication skills required
• Comfortable answering phones and speaking with customers
• Organized, dependable, punctual, and detail-oriented
• Able to follow directions and company processes
• Comfortable using email, scheduling tools, and basic computer systems
• Microsoft Office or Google Workspace experience preferred
• Ability to work independently and as part of a team
• Humble, willing to learn, and able to stay calm under pressure

Pay and benefits:

• W-2 Employment
• Pay: $17.00 - $18.00 per hour to start, based on experience
• Performance/incentive review after training period
• Part-time schedule to start
• Strong possibility to grow into a full-time position as the company grows
• Training provided
• Long-term growth opportunity with a growing service company

Why Electric Work Force:

Electric Work Force is looking for someone who wants to be part of the company's growth, not just answer phones. This role is important because the Customer Service Representative and Dispatcher help customers feel heard, help technicians stay organized, and keep the day moving smoothly. We value people who are humble, reliable, coachable, and committed to doing things the right way. If you enjoy helping customers and keeping operations organized, this is a great opportunity to grow with a local Chicagoland company.

Electric Work Force encourages applications from qualified candidates of all backgrounds and experiences.