What are the responsibilities and job description for the Business Operations Manager position at CAROLINA PRG?
We are seeking a highly organized, hands-on operations professional to partner directly with executive leadership and help build structure, processes, and accountability across a growing organization.
Business Operations Manager/Chief of Staff is focused on improving how the business operates by identifying gaps, creating processes, implementing systems, managing projects, and driving execution across departments.
Key Responsibilities
- Partner with executive leadership to identify operational challenges and implement solutions.
- Build, document, and improve business processes across multiple functional areas.
- Lead special projects from planning through execution.
- Create structure, accountability, and reporting mechanisms to support organizational growth.
- Coordinate initiatives across departments and ensure priorities remain on track.
- Develop workflows, standard operating procedures, and process documentation.
- Evaluate and implement systems, tools, and operational improvements.
- Monitor project progress, identify roadblocks, and drive resolution.
- Support strategic planning initiatives and operational execution.
- Prepare reports, presentations, and business analyses for leadership.
Ideal Background
- Experience working closely with a founder, CEO, owner, president, or executive leadership team.
- Demonstrated success building processes, systems, or operational infrastructure.
- Strong project management and organizational skills.
- Ability to influence and drive initiatives without direct authority.
- Comfortable operating in a fast-paced, evolving environment.
- Experience coordinating across multiple departments and stakeholders.
- Strong communication, problem-solving, and execution skills.