Bell Attendant | Carneros Resort & Spa

Job Description 

The Bell Attendant will be responsible for creating the first impression of our guests’ arrival experience from initial welcoming, introduction to our reception team and carrying baggage to disseminating information to achieve guest satisfaction, quality service and compliance with company and Forbes standards. 

***this position receives hourly wage, plus tips*** 

Key Responsibilities 

• Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of the room to guests and ensuring that all equipment is functioning properly. 
• Explains and promotes hotel facilities, outlets and services to guests as opportunities present themselves to increase guest satisfaction and maximize hotel revenues. 
• Responds to guest needs including delivery of guest mail/ messages, toiletries miscellaneous items and any other requests received from guests or Guest Services staff. 
• Responsible for setting up guest amenities and following through with any additional requests by collaborating with the teams involved. 
• Provides guest with local directions in a courteous and accurate manner. 
• Ensures baggage is secured and correctly tagged at guest request to store baggage. 
• Looks for opportunities to assist peers, guests, other departments or leaders at all times. 
• Solution oriented, appropriately managing conflict, stays on task and promotes teamwork. 
• Maintains confidentiality of all guest and property information. 
• Awareness of guest experience at all times, uses guest name, smiles, makes eye contact and communicates professionally. 
• Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken.  Follows up to ensure guest satisfaction. 
• Always provides a professional image through language, appearance and dress. 
• Follows company policies and procedures. 
• Note: May be assigned other responsibilities or duties by management 
• Safe Handling of guest and company vehicles 
• Ensure cleanliness and organization of the lobby, bell stand, bell closet and luggage storage areas. 

Qualifications: 

• Must be available to work all shifts and be able to flex schedule based on business needs.  
• High School Diploma or equivalent 
• Valid Driver’s License and clean driving record 
• Previous experience I a guest facing role, preferably in a luxury hotel or resort. 
• Strong interpersonal communication skills 
• Ability to lift and carry heavy luggage (up to 50lbs.) and stand for extended periods.